Ems Russian Post. Features express delivery EMS Russian Post

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise Russian Post for express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express mail, and almost 4,000 post offices accepting EMS express mail), established infrastructure, efficient long-distance transportation system, you are offered reliable courier delivery on a door-to-door basis. doors" to any, even the most remote corner of our country.
Orders are sent by EMS express mail on a door-to-door basis - items are received in our warehouse, transported to their destination, where they are handed over personally to the addressee.

Delivery terms

Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the EMS Russian Post deadlines. Delivery time is the number of days it will take for delivery, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.

After the order arrives in your locality, the courier contacts you and delivers the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
All you have to do is accept the order and pay the courier.

If the courier was unable to deliver the first time, written notice must be left to you. Most likely, in this case, you will have to receive the parcel at your post office yourself.

In the absence of an addressee, shipments can also be delivered to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.

You can also come to your post office yourself and pick up the parcel.
Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Cash on delivery - payment upon receipt

If the order is sent to you by cash on delivery, with payment upon receipt, then please note that the cost of delivery of orders is more than 7000 rubles. is free for you and postal employees should not charge you additional fees for delivery - only the cost indicated in the cash on delivery form. The sender, i.e. our online store, pays for the shipping.

Tracking - tracking the parcel on the EMS website

After sending your parcel, our regional manager sends you the parcel number in the EMS system (tracker format EA123456789RU) to the email specified in the order, with which you can track the status of your parcel online on the EMS website: www.emspost .ru

You can also check the status of your parcel by calling 8-800-2005-055 (calls within Russia are free).

Possible tracker statuses:

"Left from the sorting center"- the parcel was sent from Moscow.

"Came to the place of delivery"- you can contact your post office yourself and receive your order by mail or wait for the EMS courier.

"Unsuccessful attempt of delivery"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order by mail yourself.

Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Maybe not everyone knows this, but nevertheless it exists. If delivery deadlines are violated, EMS pays compensation- up to payment of the full cost of the money spent on delivery.

In this topic, I want to talk about both the compensation that EMS transfers in case of violation of the delivery deadlines for express parcels, and some cases when they do not want to deliver the parcel to your home - or the parcel arrives with deviations in weight.

And also how the process works - what stages your parcels go through.

I would be glad if you write back - so that you want to know more.

Such an application will be considered within 2 months.

The recipient can initiate payment of compensation by requesting from the sender " Sender's statement of refusal to pay compensation in favor of the addressee or a third party "
All forms are available.

What is the procedure:

1) Make sure that the delivery deadlines are violated. There is a section on the website with delivery times. You can also call their hotline.
2) Request from EbayToday a “Sender's Declaration of Waiver of Refund to the Addressee or a Third Party,” as well as a receipt and proof of shipment.
3) Fill in " " from emspost.ru
4) Submit an application, with copies of documents from step No. 2, to any EMS department (). You can also send your application and documents by registered mail or electronically through the Contacts section.

EMS is considered courier mail, but they work worse than ever. And only together, collectively and en masse, we can improve their work.

Reading the forums - recently the average delivery time from the US to Russia is 35 days! So tell me - what kind of courier express mail is it that takes so long to deliver the parcel?

An interesting fact is that all your parcels, leaving the territory of the United States, arrive in Russia within 3-4 days... However, as much as we want fast processing, the Import mark appears only after a week, two... or even three. All this time, the shipment is safely waiting in line for processing, and there are tons of postal correspondence awaiting processing ahead.

After the import stamp is stamped, the parcels are sent to customs officers, who scan the parcel. If there are prohibited items - or many identical items - a stamp is placed indicating that the parcel is “with customs notification”; if not, then release is permitted. As soon as the container is filled, the parcels leave the MMPO (place of international postal exchange) - and after some time they are sorted at the sorting center.

EMS only flies to large cities. In villages and villages - EMS is delivered to the capital of your region - then by land.
After delivery to your destination, you will be contacted by a courier - or rather an employee of the central post office in your city (for small cities) - and an EMS branch - if it is a large city.

It is worth remembering that EMS delivers to your door!

I had a case when they simply refused to lift my parcel to the 5th floor (the parcel weighed 20 kg). The courier said that he was not being paid for this, took the notice - which I had already filled out - unloaded the parcel from the car and left. I sent the parcel myself.

To avoid getting caught like this, follow the universal advice:
When filling out the notification form, do not put your signature!
There is no need to write anywhere that you have no complaints about the mail! According to the Rules for the provision of postal services, you are not obliged to write this!

It often happens that a parcel arrives with a different weight! Unfortunately, this also happens.
Don't be lazy to go and get ems yourself. Before receiving, please inform us that you want to receive the shipment unopened, because... weight does not match. The autopsy should be performed ONLY in your presence, with the head of the security department. In this case, an act is drawn up.

All victims will contact support to initiate claims for reimbursement.
I will be glad to help you if you have any questions!

EMS parcel tracking

How to find out where your package is online:

Enter the track code, click “track” and find where your parcel is located.

Express Mail Service (abbr. EMS) is an international service specializing in the delivery of goods. It positions itself as fast and reliable, which is why it is quite expensive. In practice, the parcel takes up to 10 days within Russia and 15-35 days from other countries. However, it is possible to order “expedited delivery”. Of course, for an additional fee. This issue should be resolved in advance with the seller. The weight of the postal item must not exceed 31 kg.

Some nuances not related to tracking

The main feature of EMS is the service for receiving parcels directly at home, which is already included in the shipping cost. There is one important nuance here. According to EMS rules, the parcel cannot be opened in front of the courier. If the client doubts the safety of the contents, he must collect the receipt from the courier, who, in turn, takes the parcel back to the warehouse. You have to go to the post office in person. And even then, at the EMS department, employees are allowed to open the packaging and check the product for integrity.

EMS shipment tracking procedure
Now - the most interesting part. After payment for the goods and its dispatch, the seller issues the client a unique tracking, or identification number. This code may consist of a combination of letters and numbers (for international transactions), or only numbers (for domestic transactions). The last letters are the identifier of the sending country. Thanks to this number, the EMS parcel is tracked - everyone can find out where their postal item is currently located.
What should I do to obtain information?
1. It is worth considering that in Russia the parcel will begin to be tracked only after registration in the country. Therefore, first we go to the sending country tracker website.
2. Take, for example, the USA. The main place to track American parcels is. In the “Quick Tools” section, select the “Track” category. A form appears, enter the 13-character invoice number there and click on the “Find” button.

Also, tracking the path of an “international” parcel is possible on any track service. One of the most understandable is. Here we go to the “Post/EMS” section and write the identification number in the form.

3. When the parcel has crossed the border and is registered in the Russian Federation, the website http://www.emspost.ru/ru/ will allow you to find its location in a matter of seconds. Click on “EMS shipment tracking” and perform the above steps.

The CMS (content management) system communicates with the EMS server, transmits a code to this service, in return receives data about the location of the parcel, and displays the result on the website page.

4. Some online stores have introduced a package tracking system, with the help of which customers find out its status. Information about this is automatically updated in the buyer’s personal account, or you must apply for it yourself.

5. There are special programs for PCs that provide the ability to track the location of a parcel. So, “Track my Packade” is free and requires minimal effort. You can download the program on the website.

Open the program, add a mail item using the “Add” button, or by pressing the “Insert” keyboard key.

With this program, you will no longer have to enter the identifier into tracker forms a hundred times, while remembering where and when the parcel was last time. It is very easy to use: it accesses postal resources, saves the status of parcels in “memory” and displays the information on the screen.

RPO (registered mail) data may not be visible on the day of dispatch - there are delays at the post office. Therefore, if the necessary information is missing, do not rush to argue with the seller, but make a request later.

EMS (ExpressMailService) is an express delivery service for letters and parcels. Departures are made to all cities of Russia and abroad in the shortest possible time. One of the main features of EMS is the delivery of items directly into the hands of the addressee.

EMS is an international service created back in 1998 and currently uniting 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable financially and in terms of saving time.

Also, express mail delivery has other advantages:

• delivery of items by courier in person;
• the ability to accurately track the location of the shipment;
• wide geography of service (more than 40,000 post offices throughout Russia);
• Packing and delivery by courier is free.

Types of shipments and maximum weight of parcels

EMS shipments have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the Russian Federation can have a maximum weight of 31.5 kg, but other restrictions apply when sent to other countries. Thus, parcels weighing up to 20 kg are accepted to Spain, Australia, Poland, Ukraine and a number of other countries (a full list of countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the Caicos States, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, parcel weight is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

• SMS notification about delivery of the parcel to the addressee;
• content inventory;
• indication of declared value;
• payment of the parcel by the addressee by cash on delivery.

Based on this, when sending EMS, delivery can be calculated with an accuracy of a few rubles.

Packaging EMS shipments

Before departure, the parcel must be properly packaged: this process requires compliance with certain rules.

But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, or polymer container.

It is necessary to take into account possible mechanical impacts on the cargo, so packaging must be selected so that valuables are not damaged during shipment. But the packaging method when sent abroad should not deprive customs officers of the opportunity to inspect the cargo.

It is better to additionally protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the hard packaging and impacts on them should be avoided.

If liquids are sent, they must be packaged in such a way that during shipment their contents do not leak out due to mechanical stress. It is advisable to line containers with liquids with absorbent materials so that the liquid is absorbed by them in the event of damage to the main packaging,

Powdered substances have their own rules. Thus, dry coloring powders should be sent only in sealed metal boxes, which in turn are placed in durable boxes. Such boxes must contain appropriate protective material inside.

How to arrange express delivery

EMS shipments are processed at the post office. This procedure involves filling out documents using the following forms:

1. Address Label (Form E-1).
2. Form required when shipping more than 10 individually packaged items at a time (F 103).
3. Customs declaration for goods (CN 23).
4. Customs declaration for documents (CN 22).

The last two documents are filled out for shipments to other states.

EMS parcel tracking

EMS shipments, like valuable parcels, can be tracked using a track code that is assigned to the parcel upon registration. The Russian Post service will help you be aware of the location of your parcel: just enter the parcel’s track code in the appropriate field to see where it is now.

Tracking of ems shipments to other countries is carried out using an identifier, which differs from the track codes for shipments within the Russian Federation. In this case, such a code will contain not only numbers, but also letters of the Latin alphabet (the digital code is assigned only to parcels sent within Russia).