Shipping by EMS is normal. Some rules of mail and EMS

How does EMS work?

The main operating principle of the structure is to deliver mail according to the “door to door” scheme. The correspondence prepared for dispatch is picked up by the courier, then the parcel is delivered to the destination, and delivered by the courier to the final addressee. This allows us to create the most comfortable conditions for clients.

Basic operations carried out by EMS express mail

Express delivery of business correspondence and cargo throughout the participating countries.
Postal insurance.
Customs clearance of incoming as well as outgoing international mail, if provided by law.
Express delivery of correspondence by cash on delivery, as well as with declared value.

Any correspondence presented in the form of business papers or commercial products can be sent in this way. In the latter case, there are restrictions according to which the weight of the parcel sent in an international direction should not exceed 30 kilograms, for all domestic directions this value should not be more than 31.5 kilograms.

the site is the most modern and convenient online service for prompt tracking of parcels of the EMS courier service. The postal service "EMS Russian Post" provides express delivery services for parcels in the Russian Federation and in almost 200 countries around the world. Among the advantages of EMS are the high quality of postal transportation and relatively short delivery times for parcels.

Recently, the company has been developing rapidly and becoming increasingly popular.

Using the website's online service, in just a few clicks you can track the exact location of your parcel, which is delivered by the EMS Russian Post courier service.

How to track an EMS parcel by ID?

In order to track an EMS Russian Post parcel, you do not need to have any special skills: you just need to enter a unique track identifier into the parcel tracking line. This parcel number consists of 13 characters (including letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital Latin letters are used. Immediately after specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your mail item.

Advantages of sending parcels using EMS Russia:

• ideal price/quality ratio;
• Extensive delivery geography;
• Branded parcel packaging;
• delivery on weekends and holidays;
• Convenient parcel receipt.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg (international delivery) or 31.5 kg (domestic delivery).

Why can't I track my EMS parcel?

Most often, tracking problems are related to two things:

• Invalid tracking number entered. You need to carefully check its completion again.
• The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within 24 hours after it arrives at the company’s branch, that is, tracking must be repeated the next day.

How to receive an EMS parcel?

The company delivers to the recipient's door or to the company's branch. In this case, to receive the parcel, you need to arrive at the office indicated in the destination and present a passport of a citizen of the Russian Federation, or another identity document that temporarily replaces the passport.

EMS (ExpressMailService) is an express delivery service for letters and parcels. Departures are made to all cities of Russia and abroad in the shortest possible time. One of the main features of EMS is the delivery of items directly into the hands of the addressee.

EMS is an international service created back in 1998 and currently uniting 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable financially and in terms of saving time.

Also, express mail delivery has other advantages:

• delivery of items by courier in person;
• the ability to accurately track the location of the shipment;
• wide geography of service (more than 40,000 post offices throughout Russia);
• Packing and delivery by courier is free.

Types of shipments and maximum weight of parcels

EMS shipments have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the Russian Federation can have a maximum weight of 31.5 kg, but other restrictions apply when sent to other countries. Thus, parcels weighing up to 20 kg are accepted to Spain, Australia, Poland, Ukraine and a number of other countries (a full list of countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the Caicos States, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, parcel weight is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

• SMS notification about delivery of the parcel to the addressee;
• content inventory;
• indication of declared value;
• payment of the parcel by the addressee by cash on delivery.

Based on this, when sending EMS, delivery can be calculated with an accuracy of a few rubles.

Packaging EMS shipments

Before departure, the parcel must be properly packaged: this process requires compliance with certain rules.

But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, or polymer container.

It is necessary to take into account possible mechanical impacts on the cargo, so packaging must be selected so that valuables are not damaged during shipment. But the packaging method when sent abroad should not deprive customs officers of the opportunity to inspect the cargo.

It is better to additionally protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the hard packaging and impacts on them should be avoided.

If liquids are sent, they must be packaged in such a way that during shipment their contents do not leak out due to mechanical stress. It is advisable to line containers with liquids with absorbent materials so that the liquid is absorbed by them in the event of damage to the main packaging,

Powdered substances have their own rules. Thus, dry coloring powders should be sent only in sealed metal boxes, which in turn are placed in durable boxes. Such boxes must contain appropriate protective material inside.

How to arrange express delivery

EMS shipments are processed at the post office. This procedure involves filling out documents using the following forms:

1. Address Label (Form E-1).
2. Form required when shipping more than 10 individually packaged items at a time (F 103).
3. Customs declaration for goods (CN 23).
4. Customs declaration for documents (CN 22).

The last two documents are filled out for shipments to other states.

EMS parcel tracking

EMS shipments, like valuable parcels, can be tracked using a track code that is assigned to the parcel upon registration. The Russian Post service will help you be aware of the location of your parcel: just enter the parcel’s track code in the appropriate field to see where it is now.

Tracking of ems shipments to other countries is carried out using an identifier, which differs from the track codes for shipments within the Russian Federation. In this case, such a code will contain not only numbers, but also letters of the Latin alphabet (the digital code is assigned only to parcels sent within Russia).

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Russian Post - regular mail, is represented in almost any locality in Russia.
EMS is a courier delivery service created on the basis of Russian Post.

Thousands of parcels pass through Post and EMS every day. And, in general, most parcels are delivered normally and eventually find their recipients, but if you are going to send a parcel using these services, it is recommended to take into account some of the features of their work.

Delivery terms

Delivery time can vary from several days to several MONTHS (no matter what the carriers state). There are no specific patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are often cases when, for example, two parcels were sent simultaneously from one city to the same address: one arrived in 10 days, and the second in 2 MONTHS.

There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs), to simple and banal (for example, they forgot to include it in the shipment or it was lost in a warehouse).

In most cases, nothing can be done about this, all that remains is to wait for the parcel to arrive.
BUT in some situations, your increased attention can speed up receipt (or even ensure the very fact of delivery)!

The parcel is NOT tracked or tracked, but its status does not change for a long time!

1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.

Note:
a) Parcels that are NOT tracked are usually also assigned numbers, but from these numbers you can only find out that the parcel was received at the post office on such and such a date.
b) All EMS shipments must be tracked (the numbers of such parcels begin with the letter "E").

2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, there are often cases when a parcel begins to be tracked only a couple of days after sending. Or, for example, there are cases when the parcel has been delivered a long time ago, but according to its status it is still listed as delivered.

Note: If you sent a parcel on Friday, then with a high degree of probability, it will remain in the office until Monday, and only then will it be transferred for shipment (accordingly, there will be no records for this parcel in the system until Monday).

3. When sent from abroad, some parcels begin to be tracked only after arriving in Russia. Accordingly, until this moment, there will be no data about this parcel on the post office website!
To track such parcels, you can use the website of the foreign carrier (who actually sent them). You can also track it here.

4. If the parcel has already departed for Russia (as there is a corresponding entry on the sender’s website), this does NOT mean that it will be registered in Russia on the same (or the next) day. The registration process can take from several days to several weeks (and sometimes months).

Until the parcel is registered in Russia, there will be no new entries in the tracking system! Filing a wanted list for such a parcel is practically useless, since on the sender’s side there is evidence that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), but on our part they will say that the parcel is not registered in Russia, which means she's not here and there's nothing they can do.

5. It happens that tracking is temporarily impossible due to failures or technical work on the delivery service server. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.

Usually, the server’s functionality is quickly restored, after which everything is monitored normally (except for weekends and holidays, when repairs can take several days).

Delivery by regular mail

1. Letters are usually dropped into the recipient's mailbox.

2. Parcels are delivered to the place of delivery - this is the post office corresponding to the postcode in the recipient's address. After this, the recipient is given a notice in the mailbox, according to which they must independently come to the post office with a passport and receive their parcel.
It happens that such a notice is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the notification to not be delivered, the main thing is that the parcel may already arrive at your post office, and you will not know about it. If the package takes a long time to arrive, it is recommended to go to the post office and check if there is anything in your name.

Note:
a) The parcel must be received by the person in whose name it arrived (a passport serves as an identification document).
b) If the parcel is sent to a private person, it is highly not recommended to indicate your work address as the delivery address (otherwise you may be required to provide a power of attorney from the company and other documents confirming your authority). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, therefore, it will be problematic for a private person to receive such a parcel.

Delivery of EMS parcels by courier

1. Couriers are NOT required to call before delivery!

2. Parcels are delivered to the specified address and handed to ANYONE who will be there!
They can, for example, give it to the security guard at the entrance, and no one will inform you about it.

3. Delivery is carried out within a day. If you are informed that the parcel is being delivered, then you must wait ALL day for the courier. Sometimes the courier may not have time to reach the recipient, so delivery will be postponed to the next day. Postponement of delivery time is usually NOT INFORMED!

4. If there was an unsuccessful delivery attempt (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office, waiting for the recipient to pick it up. It is usually NOT reported that the parcel is in the office!

It is also necessary to remember that an unscrupulous courier may not even try to deliver the parcel to you, and then in the office say that you were not at home!

In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status “unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)” or similar records appears, call the office and find out the fate of your parcel.

5. Sometimes you can wait WEEKS for the courier to arrive! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you need to warn the office staff so that they do not give the parcel to the courier for delivery.

You can find out the phone number of your local branch in the EMS call center: 8-800-200-50-55

ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel lies at its destination for more than two weeks, and no one picks it up, then it may be automatically SENT BACK!
2. If the mailing label (on which the recipient's details are indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done; all that remains is to wait until the sender receives the parcel back and resends it (and quite possibly for an additional fee).

The parcel was lost

1. If the package takes a very long time to be delivered, it is not at all necessary that it was lost, stolen or delivered to someone else. In most cases, such parcels still find their recipient. It happens after half a year - a year.

2. If the parcel is significantly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check receipt, which was issued upon dispatch, and a passport. It happens that such statements help, and the package is found and delivered faster.

If the sender is in Russia, then everything is simple, but if it was sent from abroad, then the foreigner must apply for the search at his post office. The recipient can also submit an application, but to do this, the sender must send him a check, receipt or any other document issued by the post office upon sending. The main problem in such cases is that senders often do not keep such documents or they simply do not want to deal with such statements.

Complaints, claims, refunds, etc.

In case of delays, loss of parcels and other violations of delivery rules, you can file a complaint. In some cases, such complaints help.

Among other things, EMS and mail have delivery deadlines, according to which the package must be delivered to the recipient no later than a certain date. And in case of delay they must pay compensation.

When filing a complaint or claim, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for delivery. If you paid 1000 rubles for delivery, then no matter how much the delivery time was exceeded (or the package was lost), they will be able to pay you NO MORE than this amount.
2. To claim compensation for the delay, you must first receive the parcel.
3. Applications can take months to be processed. And there is no guarantee that on the first application a decision will be made in your favor.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities of parcel registration).

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Dear site visitors!

Please take into account that our company has no relation to the EMS Russian Post company. The postal tracking service is available on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.

EMS tracking

Each postal item, when it is processed for forwarding, receives a unique identifier (code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: a domestic 14-digit digital code and an international 13-digit alphanumeric code.

14-digit domestic Russian postal code

You can find it on the check that was given to you upon receipt of the postal item (letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if such are present on the receipt). For example, 11512780151384

13-digit international postal code

This code is assigned either to international shipments or to domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and a closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.

Where is the parcel?

The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal Code" field and click the "Search" button.