A sample of filling out work books in the award column. Information in the work book about awards. When to make an entry

The employer has the right to reward its employees for conscientious work and individual and collective achievements. In some cases, information about the award must be entered in the work book. The features of this entry and ready-made design examples are presented in the article.

The mark is made with a blue or black pen (paste or gel). Recording is done carefully; corrections, stains, and unreadable text are not allowed. The application procedure is as follows:

1. The HR specialist indicates the record number (in simple chronological order). The numbering starts with 1 employer - for example, if the last entry is numbered 2, you just need to assign the new entry number 3.
2. The date of entry must be indicated - for example, 07/10/2018. Usually the date coincides with the day the employer signed the relevant order.
3. Enter the full name of the company. If there is also an abbreviated version of the name, indicate that as well.
4. Then the reasons for the award are formulated - for example, “for long service and successful work”
5. In the last 4th column you need to write the date and number of the award order.

Unlike cases where specific wording must be indicated in an entry, different phrases can be used when awarding awards. In this case, the record must reflect 2 facts at once:

1. Type of award (prize, valuable gift, etc.).
2. The basis for the award (for long, conscientious work, for organizing a competition, etc.).

However, if we are talking about state or departmental awards (receiving a certificate of honor from the ministry, state award), the exact name of the document must be quoted in the wording.

Thus, the precision of the wording is not important in most cases. However, the general principles of filling out (by column) must be observed in any case.

Step-by-step instructions for registration

The specific grounds, as well as the procedure for awarding awards and making relevant records, are not regulated by law. This means that each company can independently make a decision and approve its own regulations for this procedure. In practice, this sequence of actions is followed.

Step 1. Deciding on the award

The decision-making procedure has its own characteristics depending on the specific company. Typically, the immediate supervisor of a distinguished employee (for example, the head of the sales department) takes the initiative and draws up an application addressed to management. The director of the company makes a positive decision, after which the type and form of remuneration is determined. Next, the corresponding order is issued, and the award is presented in a solemn atmosphere.

Step 2. Completing an order

When drawing up an order, you can use a single form or any other sample accepted by the company. The employee must familiarize himself with this document personally, which is confirmed by his signature (the date and signature are placed at the end of the order).

Step 3. Making an entry in the labor record

The entry is written in accordance with the rules described above. It is important to understand that making a note is an obligation, not a right of the employer. This means that after the order is issued, the HR department employee must immediately make a corresponding note in the work book.

In practice, there are often cases where such records are not made, which is a violation of labor laws. As a rule, the employee himself is at greater risk of suffering than the digging, since the absence of records from a formal point of view indicates that he did not show himself in any way during work. This may interfere with his career advancement within his current or other companies.

Normative base

A book must be created for each employee. This document is drawn up in accordance with the uniform requirements provided for by the following documents:

1. Government Decree.
2. Resolution of the Ministry of Labor of the Russian Federation (instructions for filling out are included in the appendix).

This instruction (clause 4) describes in detail the rules for making entries about awards. Marks are placed in the section of the book with the same name, and it is necessary to write down:

• serial number of the record;
• the date on which the award ceremony took place;
• Name of the organization;
• the basis of the award and type (for example, a certificate of honor);
• link to the relevant order indicating its number and date.

The list of specific types of incentives is also regulated at the level of federal legislation - the Labor Code and the specified Instructions for filling out books. It can be:

• gratitude;
• certificates of honor;
• awarding the title “Best in the Profession”, etc.

As for specific types of incentives, the Instruction provides for the following:

• state awards;
• awards on behalf of the company - these can be certificates of honor and other types of incentives;
• other types of awards that are specified in the collective labor agreement or other documents.

It is also important to understand that entries about bonuses can be included in the labor record, excluding the following cases:

• the bonus is paid regularly;
• the bonus is clearly provided for in the employment contract.

A special section is dedicated to awards in the work book. It was introduced back in Soviet times, when it was believed that such records significantly increased labor productivity and encouraged workers to earn rewards for excellent work. Nowadays, this is rather an additional confirmation of the employee’s integrity, which is important during employment. But in order for the entry in the work book about the award to have weight, it must be completed correctly.

Legislative regulation

The procedure for making an incentive entry in an employee’s document is mainly regulated by three legal acts:

• Labor Code of the Russian Federation - articles 66, 191;
• Rules for maintaining and storing work books - Government Decree No. 225 of April 16, 2003;
• Instructions for filling out work books are Resolution of the Ministry of Labor of the Russian Federation No. 69 of October 10, 2003.

It is also useful for employers to familiarize themselves with Resolution of the State Statistics Committee of the Russian Federation No. 1 (dated 01/05/2004). It contains a unified form of order/instruction to encourage an employee. Based on this local document, an entry is made in the labor report about awards, a sample of which is given below.

Despite the fact that since the beginning of 2013, unified internal documentation templates have ceased to be mandatory for use, they continue to be used today. They not only offer ready-made forms of orders and other local acts, but also allow you to find out what important details such a paper should contain. With this information, it is easier to develop your own document form.

What incentives are included in the work book?

The above regulations, in particular, state what incentives are recorded in the employee’s book (Article 191 of the Labor Code, clause 24 of the Rules). This could be an entry in the labor report about the award:

• certificate of honor;
• state awards/state honorary titles - on the basis of official decisions and decrees;
• certificates of honor/titles/diplomas/badges awarded at the initiative of the employer (for example, the “Best Builder” badge or the “For many years of conscientious work” diploma);
• another form of reward for labor/professional successes provided for by Russian legislation or local regulations of the company (for example, a valuable gift for a unique invention).

The work book does not include information about the employee’s monetary bonus if this type of incentive for subordinates is either paid regularly or is fixed in the remuneration system.

Information about awards in the work book: sample filling

How to correctly enter information about awards into work books is explained in the Instructions for filling them out (section 4). This is done in the following sequence:

• Column 1 – indicates the serial number of the incentive entry;
• Column 2 – the date of its entry into the work book is reported;
• Column 3 – enters who awarded the employee and for what;
• Column 4 – on the basis of which document the award was made (presidential decree, order of the enterprise, etc.).

How to make an entry about an award in a work book - a sample design:

If the award is made at the initiative of the employer, its full and abbreviated name (if any) is indicated in the 3rd column of the document.

An entry in the labor record about rewarding an employee is a sample and example for his colleagues. And for him, this is not only recognition of his merits, but also an opportunity to move up the career ladder faster or qualify for a higher salary. Therefore, it is in the employee’s interests to ensure that the employer makes such entries in the document in a timely manner, since he is often in no hurry to do this.

The work book has a section “Information about awards”, a sample of which is often required by employers. For the entire professional activity of a person, a person can be recognized for his merits. However, managers do not always know which awards to record and which not. Therefore, situations often arise when unnecessary information is entered, but the necessary information, on the contrary, is not mentioned. It is important to know what entries are made in the work book about the award, so that everything is correctly indicated in the employee’s document.

Awards details

If a person has accomplished a feat of labor, then a record of the award should be made. Now let’s take a closer look at what is required to be included. First of all, we are talking about state awards. This event must be recorded in the employee’s document. You should also indicate the awards issued by the organization. As a rule, in this case, gratitude is expressed, a certificate is presented, and the title of the best in one’s profession is awarded. It also happens that a diploma and a badge of honor are awarded.

Your own awards can also be established by labor regulations and the company’s collective agreement. They also must be included in the employee’s work book. But regular bonuses or other cash payments should not be recorded. Therefore, there is no need to mention this kind of encouragement. After all, they do not indicate that a person has accomplished a feat of labor. Therefore, departmental awards are more significant than when a person was rewarded by a boss with a monetary payment.

Note that gratitude and awarding a certificate of honor will be useful for a person’s career. Because in the future they will allow you to apply for higher ranks. But you need to understand that it is impossible to immediately receive a Certificate of Honor from the Ministry of the Russian Federation if gratitude has not previously been issued from the Ministry of the region in which the person lives. Therefore, the movement should be progressive: first they say “thank you” at the district level, then the city, after the subject, etc.

The employee himself must monitor whether his achievements are recorded in the work book or not. Because management does not always conscientiously provide information about the award. In this case, it is necessary to request that they review the order according to which a note of gratitude is entered in the work book.

Time of entry

Each award must be confirmed using official documents. Because simply verbal gratitude will not be included in the work book. As a rule, an order is issued or a special letter arrives. Based on such a document, it will be possible to make an entry for a specific employee.

If the order has not yet arrived at the personnel department of the relevant organization, then no one will fill out the award form. The fact that the person has already been officially thanked is not even important.

Now let's talk separately about the period during which information about awards must be indicated in the work book . If the person was marked by the company itself, then exactly one week will be given after the order is issued. During this period, you need to have time to make the necessary notes.

It’s a completely different matter if the person was not encouraged by the company. In this case, the specific period for which information is entered into the document is not indicated. Therefore, the organization can implement this either within a week or in a month. But, naturally, the period must be reasonable. Because if information about awards ends up in the work book, for example, after a year, then this will not be entirely fair to the person.

Reasons for making

You should know exactly what achievements are recorded in the employment document. Because there are cases when an award in the form of a bonus is announced, but this monetary payment is not indicated in the book by law. Please note that in order to receive serious awards, the participation of the HR department will be required.

You will need to prepare the following documents:

1. Petition for the nomination of a candidate.
2. Completed Award Sheet.
3. Characteristics of a person.
4. Letter to a higher authority.

Each case has its own list of official papers. The regulations for the award indicate the documents that will be required. After submitting them, a special body will review the candidacy and decide whether the person is worthy of the award. If the answer is positive, a special order will be issued, and thanks will be given according to it and entered into the work book.

Instructions

What gratitude gives at work has already become clear - a person gets the opportunity to move up the career ladder. Now you need to figure out exactly how the recording is made so that you don’t find fault with it.

Important! You need to start working with announced decisions as soon as you receive an order or a special letter. Without the appropriate document, the form cannot be filled out.

First you need to put a serial number in the first column. It has nothing to do with the “Job Information” section, so you need to start the countdown again. If a person has received his first award, then he should put the number 1. Then, when adding new notes of gratitude, he will need to write 2, 3, and so on.

In the second section, you must indicate the date when the entry is made. Then there are 3 columns, and it contains basic information about the event that occurred. There you need to indicate who awarded, what title or award the person received. In addition, it is written for what merit the person received gratitude. Here everything can be specified in a specific format.

Now let’s look at a sample entry about a letter of gratitude in a work book. For example, a person received an order, and in this case it should be written like this:

“Open Joint Stock Company “Gvozdika” (JSC “Gvozdika”). Awarded the Order for Services to the Fatherland, 3rd degree."

The mark will look something like this, but, naturally, the information will change depending on the situation. As a rule, all important information can be obtained directly from the order or letter. In the fourth column you should write on the basis of which document the entry is being made. For example, on the basis of Order No. 85 of 08/11/2005. It is necessary to indicate the organization, for example, the Ministry of Health.

It is important to write everything without errors, otherwise you will have to make changes later. Under no circumstances should you cross out or cover up anything, as this is illegal. If you need to correct the record, then you will have to issue another order that will refute the erroneous one. It is also entered in the column about awards and refers to the entry where the blot was made. But, of course, it is better to write everything correctly right away, so that later there will be no difficulties due to an error. Then the HR department will not have to adjust anything, and the employee will not have to worry about the achievement mark.

Attention! Due to recent changes in legislation, the legal information in this article may be out of date!

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The information recorded in the work book provides useful information about the worker and his activities. Any entry in this document must have its own specific place. The citizen’s basic personal data is written on the title page; the following pages contain information about employment or dismissal. But where is the place for incentives? How to make an entry in the work book about awarding a certificate of honor?

Employee incentives and types of incentives

In organizations there are two measures that can stimulate production or influence workers:

• encouragement;
• punishment.

Punishment - certain penalties, deprivations, reprimands, and so on. But the most popular is the incentive measure.

Promotion is a specific reward for an employee, which is given to him as gratitude for diligence, love of work, perseverance and high productivity. It is of a public nature. Typically, the employer rewards workers in order to encourage them to work even more efficiently and better. The production manager decides which incentive method to choose. At the same time, he is guided by his financial capabilities. Awards are classified according to three indicators:

• impact on workers;
• subject composition;
• eigenvalue

Rewards are of a moral or material nature. They belong to the influencing species. Moral rewards allow you to provide moral support to the worker (now very rarely used), while material rewards can include the issuance of cash.

The type of subject composition includes individuality or collectivity of encouragement. The leader offers rewards that have their own meaning (for certain successes). Any encouragement has its own way of implementation. Its forms are varied.

• verbal gratitude;
• gratitude in a written order;
• bonuses;
• gratitude in the form of a gift;
• assignment of titles;
• issuance of an honorary badge;
• issuance of a certificate of honor;
• entry in the book of honor or on the honor board.

Some more types can be added to this list, since the employer independently decides or comes up with incentives that will help him stimulate the work process. At the request of management, one person may receive several awards (for example, gratitude and a bonus). The conditions for their issuance are stated:

• in a collective agreement;
• in the agreement;
• in the rules of routine;
• in the charters;
• in promotion provisions and so on.

The law stipulates that incentives can be given to an employee for two reasons:

• for successes in labor activity in the organization;
• for labor services to the state and society.

These reasons are very different. Success in work is encouraged by the company's management, without going beyond its boundaries. Merits of a state nature are awarded by relevant bodies outside the organization.

Certificate of honor

A certificate of honor is a way of rewarding a worker, a written document presented on a special sheet (form). There is also a certificate, gratitude, and diploma. This type of encouragement is given for an event:

• Public Holiday;
• special date (significant);
• worker's birthday;
• date associated with the anniversary.

The certificate is issued:

• for excellent achievements in work;
• for contribution to production activities;
• for many years of work in the company;
• for conscientiousness and impeccability of production.

To receive such a certificate, an employee must work for the company for three years or more. Re-awarding can only take place after two years have passed. The condition for receiving a certificate of honor is gratitude from the company.

Who and how is the certificate of honor issued?

When deciding whether to reward a worker, the first fundamental role is assigned to the director of the unit or personnel employees where the person being awarded works. Having correlated all the facts, they conclude that it is possible to award him a certificate of honor. The manager is provided with this information with an explanation (report). That is, you need to inform the manager about what kind of incentive and on the basis of what facts and documents the employee can be awarded.

The manager, having reviewed the document provided, makes an objective (positive or negative) decision on rewarding the employee with a certificate. If the decision is positive, the director issues an order and informs the team about it. The text written in the order is included in the certificate of honor. The form is signed by the head of the organization or an authorized deputy.

How to make an entry in the work book about awarding a diploma of honor

The certificate is presented to the worker by the employer at a ceremonial moment. The final part of issuing a certificate of honor is the recording of this award:

• in a personal matter;
• in the work book.

A record of encouragement is entered into the personal file in form No. T-2. The entry in the work book about the award of a diploma of honor is made after.

Not all types of incentives are recorded in the work book. An entry in this document is made for the merits of the work:

• state awards (assignment of state titles in the presence of a decree and other document);
• certificates of honor;
• assignment of titles;
• awarding with badges or badges;
• diplomas;
• certificates of honor belonging to organizations and other incentives under Russian legislation.

In connection with the above, it is necessary to note in the employee’s book information that he was awarded a certificate of honor. This must be done by the manager. Another official may also make a similar entry if he has the authority to do so.

On the “Information about awards” page, in the largest column (column three), first write the full name of the enterprise. An abbreviated version of the company name is also noted here. In the first column you must put the number of the recorded information. Each new entry has its own license plate. Columns number two, three, four - for writing the date of issue of the letter (the year is not abbreviated). Under the name of the organization, information is written about by whom, for what and what type of incentive the employee was awarded (“The Ministry ... awarded a certificate of honor for ...”). After this, in the fourth column an ​​indication is made of the document that establishes the incentive, the date of its preparation and the license plate number.

The employee’s departure from the organization must be accompanied by certification of information about awards. The position of the person in the company who certifies the recording data is written, then his signature with a transcript. The employee signs last. The document is certified by the employer's seal.

To summarize, it should be noted that certificates of honor are a written award in honor of a major event or for some merit. Such incentives must be recorded in the work book in the section on awards. It is certified by the signature of the employer and employee, and then by a seal - before the latter leaves the organization.

Incentives give two good results at once: firstly, a diligent and hardworking employee receives a reward for the time and effort he spent in production, and at the same time, other employees, seeing a similar example before their eyes, will try to perform their duties better. Anyway, encouragement is an excellent measure that allows you to increase labor productivity in one single organization. For example, encouragement increases his confidence on the road.

But what should a hardworking employee who is in good standing with his superiors do if he decides to change jobs? How to tell a new manager about your merits? After all, such information will increase the degree of trust of the new employer and immediately contribute to an increase in wages.

For this purpose, the Labor Code provides for a corresponding norm that allows all the merits of an individual employee, if any, to be reflected in the work book. Which one exactly – we’ll look at it later in the article.

Regulatory documents

In the field of labor relations between the employee and, accordingly, the employer, there are many regulations and legal acts. For example, the most important legislative act on labor, namely, the labor code, in its articles also mentions the possibility of rewarding an employee, as well as entering this fact in the work book. This is said in Article 66, namely in paragraph four.

The instructions on maintaining and storing labor books, approved by the government of our country, also mention the possibility of entering this fact into the labor form. This is stated in article 1 of part 4.

In the instructions on maintaining books for personnel officers, the so-called internal instructions, at various points full information is given on exactly how to make entries in the document.

Based on all the listed acts, it is very easy to imagine exactly how to make an entry about the promotion in the work book.

What entries do the work book provide regarding employee incentives?

Incentives in organizations come in different forms. These include:

• presentation of any valuable gift;
• announcement of gratitude to the employee for the organization;
• presenting an employee with a cash bonus;
• placement on the organizational honor board or book of honor, respectively.

If speak about awards that can be awarded to an employee, they can also have different types. These include:

• state awards;
• certificates of honor, diplomas and badges;
• incentives in various forms.

Of course, this is not a complete list and the legislator suggests a larger number of various employee awards for merit. Many types are associated with specific activities performed by workers.

Due to such a wide variety of incentives, entries in the work book cannot be generalized, but are entered differently depending on their form.

Based on the above types of incentives, depending on the situation, an appropriate entry is made into the labor record. For example: “Awarded with a certificate for many years of conscientious work” or “Awarded with a diploma for his contribution to the development of information technology.”


As an example, here is a record of awarding an order: “Awarded the Order for Services to the Fatherland, 3rd degree.”

Step-by-step instructions in case of awards

Every personnel officer should know how to enter such information into a work book. This is written both in the instructions on storing and maintaining work records, and in the internal instructions of personnel officers.

In order to repeat long-studied information or learn something new, we will once again remind you how to enter information about an employee’s award in his employment document, containing information about experience and places of work.

The main thing in the matter of correct design is the ability to carry out work in stages - this is guarantees the correct result after making an entry.

1. First thing The personnel officer must raise the employee’s personal file.
2. His work record should be found there.
3. An order must be issued to the organization, which would already state that a certain employee or employees have been announced for a reward.
4. The order must be handed over for review to the employee or employees assigned to the awards.
5. Next, the personnel officer opens a section in the work book dedicated to information about awards.
6. In the first column a specific serial number is assigned, which corresponds to Arabic numbering.
7. In the second column information is given about the date in accordance with which the decision to award was made and, accordingly, an entry was made in the work book.
8. In the third column information is provided about who awarded the employee. As a rule, this is the name of the relevant organization or division within it in which the employee operates.
9. In the same third paragraph a new line provides information about the award, as well as a brief description of the merits that contributed to its issuance. Examples are given in the paragraph above.
10. The finishing touch– placing the order number in the fourth column, in accordance with which the entry is made. Both the order number and the date of its issue are written. Then the seal of the organization and the signature of the head or his deputy are affixed. At this point, filling out the worksheet can be considered complete.

It must be remembered that the recording must be made very carefully. In this case, grammatical errors are unacceptable.

You need to fill out the fields only with a black or blue pen and, if possible, in legible handwriting.

If there are disciplinary sanctions, a record of them is made in accordance with the rules described.

Information about awards in the work book - sample:

On what basis?

The basis for making an entry in the work book about the award, in addition to the fact of the award itself, is an order. This document is published by the organization in the form locally a regulatory act on behalf of the head or deputy head.

The order must be posted in a public place to familiarize employees with its contents.

If the employee has been issued a certificate, then its text is also necessary for keeping an entry in the work book. The text of the certificate is briefly retold in the information column about the award.

Procedure for gratitude

Gratitude is a verbal “thank you” to an employee for his work. Gratitude can be expressed in the form of a certificate, diploma, letter or memorable gift. As a rule, gratitude is issued on a special form. Such encouragement of an employee is a whole event and must certainly be reflected in the work book.

About, how to make a corresponding entry in the labor record, we will tell you below.

1. The HR department employee or employer must issue an order to the organization assigning gratitude to a specific employee.
2. Next, the employee’s personal file is raised, the work book is retrieved.
3. In labor we find a reversal dedicated to entering information about employee awards.
4. Find the leftmost column and indicate the serial number in it, taking into account Arabic numbering. If there are no entries, then put the number one, if there are entries, put the next one in numerical order, after the previous one.
5. Then, in the second column on the left we put the date indicating the moment the thank-you letter was issued.
6. In the third column We write the name of the organization, and then we write information about the presentation of gratitude. It should look something like this: “Dandelion LLC. Thank you for your help in organizing the annual talent show.”
7. Now, we write the number of the order in accordance with which the citizen was awarded.
8. We put the seal of the organization and the signature of the manager or deputy.

This completes the design. We show the entry in the labor report to the employee, so that if mistakes are made, the entry can be corrected without delay.

If completed correctly, we send the work report to the employee’s personal file.

Entry of gratitude in the work book - sample:

An entry of gratitude in the work book is made on the basis of two documents. The first is, of course, itself thank you letter, which is signed by the head of the organization and given to the employee for his services.

The second document is order, having its own set date and number.

The letter of thanks is given much later than the order is issued.

The order provides a breakdown of the employee’s merits, and also describes in detail to whom this gratitude is awarded. As a rule, the order should be posted for public viewing, for example on a stand, so that employees can familiarize themselves with it. Based on the order, the work book is filled out, as well as the letter or letter itself.

What does gratitude give at work?

A note of gratitude in the work record is of decisive importance. Unfortunately, it does not take into account gratitude, but encouragement, firstly, it increases employee prestige in the eyes of its leaders. The employee has acquired a good reputation, he will be trusted and other employees will want to match their hardworking colleague.

Secondly, when applying for a new job, the employee will immediately be in good standing. He will no doubt be trusted with complex tasks, and this will also contribute to rapid career advancement.

That is why, even if the employer did not offer you a thank you for difficult work, hint to him that it would be nice to receive it.

How do I make other employee benefit records?

If the employee was encouraged in a way other than gratitude or reward, then this should also be indicated in the work book. Labor practice knows many cases when records of various kinds about awards were interpreted incorrectly in the labor record.

That is why, in order to independently make a new entry into the labor record, you need to remember a number of basic rules.

Firstly, we must not forget about numbering. Anyway put it in the required order.

Also, do not forget that the information about the award should contain information regarding the name of the organization, the type of award and information about what exactly it was awarded for. Don't forget to indicate the date and order number. Only after you have completed all the points of this article will the entry you made in your employment record be considered valid.

Entry of promotion in the work book - sample:

Additional information on video:

The “award information” section is over

If an employee constantly receives incentives and, in principle, is very hardworking, then surely the page dedicated to awards and other incentives may quickly come to an end. What should a HR employee do in such a situation?

The answer to this question is simple.

Just print out a new form

about awards and incentives and place it in the labor record, putting the seal of the organization and the signature of the manager on it.

After this, you can safely make new entries of various kinds about incentives on the newly printed sheets.

A certificate of honor is a type of award, therefore, if there are determining factors, it should be mentioned in the work book. What are these determining factors? The fact is that before you enter any data about awards into the work book, an order is issued. If the order was not issued - information about literacy is not desirable for inclusion in the labor report.

Many employers do not consider a certificate of honor a reward, and therefore, as a result, they do not issue orders.

That is why the question with a certificate of honor is often controversial, but now you know exactly how to answer it correctly.

Entry in the work book about awarding a diploma of honor - sample:

Penalty for depositing

An organization may be fined if:

• information about the promotion is not true;
• information was not entered despite the existence of an order;
• the information was entered despite the fact that the order was not issued;
• the information was entered incorrectly.

As a rule, all these cases are grounds for an administrative fine against the organization as a whole. The fine is imposed in the amount of three hundred to five hundred rubles.

Conclusion

Incentives in an organization are a great way to improve performance.

Wise employers systematically reward employees and, as a result, have greater productivity.

Documentation of incentives is a secondary issue rather than a primary one, but it should also be treated very carefully, because the work book is the face of its owner, and most importantly, it shows the professionalism of the personnel department employees. You can find out how to correctly register a record when renaming an organization