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Mobile operator Rostelecom number. Reference numbers at Rostelecom

Difficulties with access to the World Wide Web must be eliminated in short time. Otherwise, it will be impossible to use the Internet. Just for permission similar cases Rostelecom offers many telephone contacts, thanks to which users can consult on all questions that arise. In this article we will tell you what phone number the Rostelecom operator has and how to call technical support for free.

To call the Rostelecom operator to solve problems regarding a non-functioning phone, you must use the number +7-495-727-49-77 . On this line you can voice complaints regarding the communication service. Service from Rostelecom numbers is free, and when calling from a mobile phone, a call fee is charged according to the tariffs of your operator. In addition, there is an auto-informer on this line. This add-on makes it possible to find out your account status, listen background information, familiarize yourself with the codes of cities and states. The line operates 24/7.

Potential Rostelecom clients with regard to home telephone services can apply to use the service by dialing the number 8-800-100-08-00 . It will not take much time to complete your application. Service on the provided number is free and calls are accepted at any time of the day without interruption.

If you have any other questions about Rostelecom services, you can use feedback, located on the organization's website. It takes time to process applications, so if the issue is urgent, you should not rely on this type of communication. It would be more rational to use other methods of contacting the operator.

If there are problems with mobile communications, or have questions regarding the provision of services? In this case, you are already aware of the transition of users of the Rostelecom cellular network to the Tele2 network. Therefore, in order to obtain information and solve problems in the operation of mobile communications, you need to contact us by phone 611 – this contact provides advice and technical support to clients of this operator.

Troubleshooting Internet problems

How to call the Rostelecom operator from home or from mobile phone when detecting problems with the Internet and TV? All users of the service are aware that in Moscow and the region the company operates under the name Online.

Technical support is dedicated, so it is recommended to include these phone numbers in your phone book or save them in memory:

  • 8-800-707-80-00;
  • 8-800-707-12-12.

The first phone number is aimed at potential users of the company who plan to become a Rostelecom subscriber and arrange a connection wired internet or television. In addition, landline phones (operating using IP technology) are connected via this contact. Having made a call on this phone number, the client gets on line with a call center consultant to receive advice and register an application.

The second number is intended for those who call Rostelecom to solve problems related to communications and television. Calls to this number from a landline or cell phone are free. By calling the service line, you can voice questions to specialists regarding the problems that have arisen.

How to reach Rostelecom support from other regions

The telephone contacts provided are relevant for users of Rostelecom services living in Moscow and the region. If the subscriber is located in another territorial district, for example, in the Perm region or Yekaterinburg, he needs to log into the Rostelecom website, select the name of the region in the section and go to the “Support” tab. All relevant Rostelecom contacts in the designated region are indicated here.

Since some times, the line of communication with Rostelecom support service 8-800-100-0800 has become uniform for all users, regardless of the subscriber’s location of service. In addition, in some areas there are short numbers for communication from landline phones.

The content of the article:

Rostelecom provides a wide variety of communication services throughout the country. Among them: mobile connection, Internet, landlines, interactive television . Without them it is already difficult to imagine the process of work, leisure or study. If you have any problems or need advice, you can contact the company office or call center. We'll figure out how to call Rostelecom in this article.

Single phone number for calls to Rostelecom

How to call regional Rostelecom support services

The range of services provided in different regions, may differ. Therefore, the range of available support services also varies. For quick and convenient solution question: “How to call Rostelecom in your home region?” The company's website contains a special page with contact information and technical support services for each region.

Just visit the operator’s websitewww.rt.ru/serviceand select the page " Rostelecom help services", after which you will automatically go to a page containing information about operator contacts in the region of your current location.

If this does not happen, then you can find out how to call Rostelecom in the section “ Support", using the link " All contact information».

Call the Rostelecom help desk from a mobile phone

The operator’s website allows you to find out how to call Rostelecom from a mobile or landline phone. At the same time, numbers starting with 8-800 can be used by subscribers of any operators. For clients who are users of mobile communications from Rostelecom, most services additionally provide short numbers. You cannot call them from phones of other operators.

Please note: Rostelecom subscribers can also obtain any information of interest or leave a request for troubleshooting technical problems at any office of the company.

It is simply impossible to use the communication services of the Rostelecom provider without experiencing any problems (as is the case with any other provider). Problems arise infrequently, and no one is immune from their occurrence. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain services of the provider - these are Internet services, digital television and home phone. And in this review we will look at all the phones necessary for urgent problem solving and troubleshooting.

Rostelecom hotline

8-800-100-08-00

Rooms for individuals

Rostelecom technical support in Moscow and the Moscow region is distributed across several telephone numbers at once. In some places we can only be given general information on any of the provider’s services and products, but in others they can provide full technical support. The matter is complicated by the fact that some numbers operate a Rostelecom hotline to help private clients, while others provide support legal entities.

In addition, in the territory of Moscow and the Moscow region, services are provided under the OnLime brand, and they have their own telephone numbers hotline. To ensure that you do not get confused about the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom to get help.

The main telephone number of Rostelecom's hotline for individuals– this is 8-800-100-08-00. There is a general help desk for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could tell you why the ping has increased or the access speed has decreased - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline will help you at 8-800-707-80-00. Call here if you want to check the availability of communication in your home or if you need to leave a request for connection. Please note that there is no need to call this number and say “my Internet is not working” - here are specialists of a completely different profile, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

  • Internet does not work;
  • The speed has dropped;
  • The equipment broke down;
  • There are problems with the connection;
  • The connection is periodically broken;
  • Some TV channels do not work;
  • The modem has deteriorated or malfunctioned;
  • Stopped functioning home phone etc.

That is, it is at this number that the real Rostelecom hotline is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls regarding connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, any questions should be addressed by calling 8-800-301-01-60 - the OnLime hotline (but not Rostelecom) operates here on the Internet and IP telephony for corporate clients.

Now you know how to call Rostelecom technical support. There are several hotlines operating here, designed for the most different categories clients – individuals and legal entities. When contacting here with any questions, try not to confuse the hotlines, otherwise you will receive qualified assistance will be difficult.

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company ensured maximum two-way communication with its customers to resolve emerging problems.

The company operator is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the Rostelecom operator number from those presented below.

How to call a “live” Rostelecom operator

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. A service employee will answer your question if you dial one of the multi-line phone numbers:

    “Call to a single number of the Rostelecom operator”

    Single service support - you can call the Rostelecom operator directly on one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

    “Calling a Rostelecom operator by department”

    Equipment technical support service - you will receive competent advice regarding equipment setup; and also - on all technical issues related to providing access to the World Wide Web, Interactive TV, etc. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

    Sales service - You can inquire about the company’s services and make a request to connect them by calling: 8 800 10 00 800.

    Information service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of your account, the terms of concluding contracts and activating the “Promised Payment” service. If there are complaints about the operator’s work, they will be accepted from you. All that remains is to call the Rostelecom operator number 8 800 70 71 800.

    Automatic information service - You will learn about a change in the tariff package for local service telephone communication and the Internet (applies to individuals). Operator phone number 8 800 70 73 333.

    Service for mobile subscribers - All subscribers can call the Rostelecom operator at 8 800 30 01 802.

    Helpdesk for CDMA communication users - 8 800 45 00 156; provided for information support toll free number 8 800 45 00 159 .

    Online Help Desk - To resolve issues related to broadband access On the Internet you can call 8 800 30 01 803.

    Complaints Processing Service - All complaints regarding the actions of employees of salons and help desks are accepted by calling 8 800 30 01 817.

    In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

    “Call the Rostelecom operator abroad” If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no charge for the call.