Is it possible for Rostelecom to temporarily turn off the phone? Landline and mobile phone at the same time. Pausing the use of the phone

Rostelecom customers who use various communication services may need information on how to turn off their home telephone. Rostelecom, along with fixed-line communications, offers a number of other services: television, Internet, etc. For each of them, the principle of terminating the contract is identical. More details on how you can refuse connected services on a permanent or temporary basis will be discussed in the current article.

Service blocking options

Often, when asked how to turn off a home telephone (Rostelecom), clients mean a temporary refusal to provide services. The company offers this service to all subscribers who, for some reason, need to suspend their Internet, television, or telephony services. For example, it is quite relevant during the holidays, when the need for the same television disappears for a certain period. Why is temporary blocking necessary? During the period of “freezing” the account, no subscription fee is charged. This allows you to save a lot by protecting yourself from the need to pay for those days when the services under the contract were not actually used. The service is provided on a paid basis - a certain amount will be debited from the account daily (you can find out more by contacting the support service, indicating the region of use).

The second option for suspending the provision of services is termination of the contract. You only need to refuse to interact with your provider if you no longer plan to use your phone, TV or Internet. Another reason why a subscriber may terminate a contract is a more favorable offer on payment or terms of service from competitors.

Rostelecom: how to temporarily disable your home phone?

If we are talking about temporary suspension of the telephony service, then the client just needs to call the contact center and inform the operator of his intention. Before activating the blocking, the employee will tell you what the price of this option is, whether there are additional nuances that the subscriber should be aware of, and how the provision of services can be resumed in the future. After the need to block the account disappears, you should call the dispatcher again and ask to cancel it.

Procedure for the client upon termination of the contract

If you are a client of a company and you have a question about how to turn off your home telephone (Rostelecom, St. Petersburg, for example), then you should know that the principle of refusing services is identical in every region of the country.

The first thing you need to do is pay off your debts, of course, if you have any. Since it is impossible to terminate a contract under which there is a debt. The subscriber must independently check (for example, through his personal account on the Internet) whether there is a minus on the account, and deposit cash to repay it.

Then you need to go to the sales and service salon - this is where an application for termination of the contract is formed. In some cases, it is necessary to visit the central office of Rostelecom. It is recommended that you familiarize yourself with the list of addresses of the organization’s branches on the official website and choose the most convenient one. At the office, employees will inform you about further interaction: for example, how to return funds from the account (if there is a balance and there is no debt). Before disconnecting your home telephone, Rostelecom will send a specialist to you to remove connection points. You should leave your contact number so that you can arrange a time for your visit.

By the way, if a subscriber is concerned about the question of how to disable 8 on a home phone (Rostelecom), then you should also contact the office and write a corresponding application to deactivate the intercity connection. To find out more details, including whether it is possible to write an application remotely, please contact our consultants subscriber service operator.

Who can terminate the contract?

Such a serious procedure as termination of a contract is carried out only by the person whose name is included in the contract for the provision of communication services. In this regard, you should find the document and clarify exactly whose data is included in it. How to disconnect a Rostelecom home phone if the contract is signed for another person? In the event that the person who is listed as the “owner” of the contract for this moment is absent or cannot for some reason come to the office and write a statement, then someone else can do it. In this case, there must be a power of attorney, legally certified, in the name of the person who plans to visit the office. Otherwise, the operation will be denied. Also not taken into account family ties- the presence of the owner (with his passport) and his handwritten statement or the person for whom the power of attorney exists is required.

Termination of the contract in case of death of the account holder

Sometimes there are situations where the owner of the contract has died. In this case, his relative or, for example, the one who purchased the apartment or inherited it, can initiate the termination. In this case, you must take with you a death certificate and personal identification card.

The situation is a little different if you want not to terminate the contract, but after the death of the person for whom it was signed, rewrite it to yourself. This opportunity is given only to relatives. In this case, you will need a document certifying the relationship - a birth certificate, marriage certificate, etc.

How to disconnect your Rostelecom home phone via the Internet?

For clients who cannot find time to contact a company branch, there is another option for sending a termination application. A sample document can be downloaded from the Rostelecom website. How to disconnect your Rostelecom home phone via the Internet?

Fill out an application.
Scan it.
Send a scan of the document via e-mail regional office, additionally attaching the following documents: a scan of the passport of the owner of the agreement, a scan of the power of attorney if we are talking about representatives, and indicating your phone number. Contacts must be left so that the specialist can contact the client and agree on a departure time (to remove connection points).

What to do when moving?

You can also submit an application to terminate the contract due to relocation on the website provided by Rostelecom ("personal account"). How to turn off your home telephone and do you need to turn it off if you change your place of residence? This issue is quite relevant, so the Rostelecom company has developed a special “Moving” service. With its help, you can reconnect your home phone to new apartment or home under the same conditions. That is, in a situation where there are no technical restrictions, Rostelecom services can move along with the client. In this case, there is no need to terminate the contract. You should visit the company’s office and receive a “Moving” certificate.

In addition to the fact that in a new place you will not have to think about connecting a telephone and other services again, the company gives all subscribers a 100% discount on the subscription. payment within two months after moving.

Conclusion

In this article, we talked about how to turn off your Rostelecom (St. Petersburg) home phone and in other regions of the country in each of the possible situations. If you still have questions, you should contact the support line: by phone, through an online chat form, and other interaction channels. The procedure for terminating a contract for Internet and television services is somewhat different. Added to this is the fact that the subscriber needs to return the equipment he rented.

Today, a landline telephone is no longer of any value. You can call relatives, friends or colleagues from a mobile phone, which every person has. also in modern world Internet communication is gaining popularity. It allows you to call a person from anywhere without paying for traffic and see him during the call. The only negative is a constant Internet connection. This is why the landline phone is leaving our Everyday life. Think about it: when was the last time you used it? Probably a very long time ago. This is a question many people are asking these days and they end up trying to turn off their phone.

Turn off your home phone

First you need to find the agreement that you signed with the company about services telephone communication. Have you found it? Great, let's move on to the next point. Try to carefully study the contract. It should tell you how to turn off your phone, what you need to do this, and where to go. As a rule, the contract specifies under what circumstances the company can disconnect home phone.

On the operator’s official website, find the number of the consultant you should contact before you go to the office. Find out from him how the disconnection is carried out, within what time frame the company can terminate the contract and what you need to do to do this.

Before you go to the office, pay off your home phone bill, if you have one, and keep the receipt.

If all the requirements are met, you can contact the company, a specialist in marketing telecommunication services. In the application, indicate the reason for the refusal, attach to it the contract and a receipt for payment for services.

That's all. All that remains is to wait for a decision. As a rule, it arrives within a few days, it depends on the operator. If you are refused, contact the company to find out the reason and resolve all controversial issues.

Now you know how to turn off your home phone, but what will happen to the Internet? It will automatically turn off, of course, if you use a combined tariff. Before disconnecting your landline phone, sign an agreement with another Internet provider or switch to a different tariff.

Remember that before disconnecting a landline telephone, you must carefully study the contract. This way, consultants will not be able to mislead you, and you will quickly find out the answers to your questions. The consultant will be able to understand you faster, so you will spend less time terminating the contract.

Disabling the Rostelecom landline phone

How to turn off your Rostelecom home phone? This is quite easy to do. As we have already found out, you need to find an agreement, study it, pay the debt and contact the company. You need to take the contract, receipt and passport with you. You will write a statement in the manager’s office.

If you cannot come to the company, please send ordered letter. You must include a form in it, which can be downloaded from the official website. The answer should arrive within a week to your return address.

How to disconnect your Rostelecom home phone via the Internet? Today, the Internet is available in almost any home, and it would be very convenient if the operator took care of its users and allowed them to terminate the contract without leaving home. Let's see if this is possible.

Is it possible to disable a Rostelecom landline phone via the Internet?

How to disconnect your Rostelecom home phone via the Internet? Unfortunately, this is impossible to do. To activate the services of this operator, you just need to go to the website and write an application. There was no provision for such an option to disable services. How to turn off your Rostelecom home phone? Today, in order to refuse the services of this operator, you need to be present in person or send a registered letter.

How to turn off MGTS home phone?

Moscow is a city in which many people are connected to MGTS. If you are going to disconnect from the selected operator, then you should adhere to the following algorithm:

Find the contract and study all the clauses.
Go to the official website. On it, find the operator’s phone number and the address of the service center.
First, contact your operator and find out how the shutdown will work and what you need to take with you.
After this, you can go to the office, where you will need to write an application to disconnect your landline phone.

That's all. All that remains is to wait until the application is approved. If you have recently connected to these services, then most likely you have installed an optical modem that legally belongs to the company. After disconnecting your home phone, you need to wait for a technician to pick it up.

So you have learned how to turn off your MGTS home phone. Moscow is a huge city in which there is a large number of offices of this company. Disabling is quite quick and easy.

How to turn off your MGTS (Moscow) home phone for a while?

To temporarily turn off your landline phone, you need to contact the office with your passport, where you will write an application to suspend the tariff. This service will not be free. If you decide to turn off your home phone for a few months, it can pay off. There is no need to turn off your landline phone for several weeks. Otherwise you won't save money.

To temporarily turn off a landline phone, you need to pay 300 rubles. In this case, you will be temporarily blocked, but will not be disconnected from telephone line. It is because of this that every month you will need to pay 205 rubles. You can renew services at any day completely free of charge.

Disabling MGTS landline phone during vacation

How to turn off your MGTS (Moscow) home phone while on vacation? As we have already found out, the company provides the possibility of temporary blocking, but this turns out to be quite expensive. It is not advisable to turn off your phone while on vacation, as you may only end up losing money. How can we reduce the cost of landline phone services?

You can contact MGTS before the 20th day of the current month with an application and passport for transfer to new tariff. As a rule, they consider such applications quite quickly and start a new tariff from the first day of the next month. You can switch to the cheapest tariff for a month. Changes are made free of charge.

How to return the old tariff

Return old tariff plan quite simple, although the transition is carried out in different ways:

When switching from a time-based tariff to a fixed tariff, you can simply call the hotline and select the desired tariff plan. It will connect on the first of next month.
When switching from a time-based tariff to a combined tariff, you must come to the office before the 20th day of the current month and write an application to change the tariff plan.

Conclusion

Now you know how to turn off your home phone. Different operators work on the same principle. First you need to find and study the contract. Then you should call a consultant and find out the answers to all your questions. Only after this you need to go to the office and write a statement about disconnecting your landline phone. Of course, these are fairly simple actions that everyone can handle, but there are times when the shutdown is denied. If this situation occurs to you, you need to go to the office, find out the reason and solve the problem.

How to turn off your home phone on different operators? Only consultants can answer this question accurately. Everywhere has its pitfalls that must be overcome. In one company you need to go to the office or fill out a registered letter, in another you can simply go to the website and leave a request.

If you are planning to leave the city on vacation or for some other reason, then it would be wise to find out how to block Rostelecom services so that no subscription fee is charged for them until you use these services. Rostelecom provides this opportunity to its subscribers and in this article we will look at how to do this.

Temporary Internet blocking by Rostelecom

To temporarily block the Internet from Rostelecom, you do not need to go to the office, but just call the specialists. We have already looked at how to contact Rostelecom technical support, but if you forgot, you can do this by toll free phone 8-800-181-18-30 . If you can’t communicate on this number, you can try the second number 8-800-100-08-00 . Before calling, prepare your passport (if the contract is concluded for you) or the passport of the person who has concluded the contract with the operator. The specialist will ask you to dictate your passport data, give the contract number and code word, and then block the Internet.

How to block Rostelecom services

If you have been using the services of Rostelecom for a long time, then you know that getting through to technical support is not so easy. The second option for temporary blocking is the user’s personal account. Just repeat the following sequence of actions:

open the Rostelecom website and enter your username and password to access your personal account
open the list of connected services and find “Home Internet” among them
click on it and, once on the page with the description of the service, find the “Voluntary blocking” button
click on it and select the period for which you want to block the Internet
don’t forget to click on the “save data” button

Please note that blocking occurs only for the next day, and not immediately.

If the first two options are problematic for you, then you will have to go to the nearest company office. The list of documents you need to take with you remains the same:

passport of the person for whom the contract is concluded
the contract itself or its number

You can temporarily block the Internet for a period of 5 to 90 days, subject to absence from the company. In addition, there should be enough funds in your account to pay for one day from the moment you resume using the service.

Removing the lock is done in the same way using one of the three methods above.

Temporary phone blocking by Rostelecom

To block a Rostelecom phone, open the company’s website and log into your personal account using your username and password.
Open the list of connected services and find the “home phone” item there
Click on it and a page with a description of this service will open in front of you. Find the item “Voluntary blocking” on this page.
Click on it and select the number of days you want to lock your phone for
Save your data and close your personal account.

In addition, you can block your phone when you personally visit the company’s office or by calling technical support by phone 8-800-181-18-30 .

Temporary blocking of television by Rostelecom

If you want to temporarily block Rostelecom television, then in a simple way is blocking through your personal account.

Click on the service and go to its description page
At the bottom of the page there will be a “Voluntary blocking” button that you need to click
Don't forget to save your data before exiting personal account

As for the cost of blocking one of Rostelecom’s services, blocking for 30 days is free. For the next 60 days, you will be charged 5 rubles for every day. The blocking is removed within an hour after the corresponding request.

Voluntary blocking by Rostelecom allows you to save money in case of departure for several days or weeks, when there is no need to use communication services from this operator. You can suspend services either by visiting the operator’s office or in other ways that allow you to connect or disconnect required service without leaving own home or office.

Rostelecom’s voluntary account blocking service is useful for people going on vacation or a long business trip. Standard terms By default, contracts assume that the subscriber must compensate for the downtime in using the Internet and other services. Rostelecom services will be temporarily blocked the best option in such a situation, which will allow you to save a lot of money. For persons leaving for another country for an indefinite period, temporary suspension allows them to save their number from being lost and transferred to new users.

The distinctive features of this communication service from Rostelecom are as follows:

The minimum period of time for which a voluntary block is granted is 5 calendar days.
During the first month, use is absolutely free.
After Rostelecom blocks the account, the subscriber will still be required to pay for the rental of equipment (IP-TV reception amplifiers or routers).

The duration of the financial block cannot exceed 90 days. Those who decided to temporarily block the Internet by Rostelecom, but then changed their decision, do not have to wait until the end of the period specified when drawing up an application or changing parameters in their personal account. Access will be restored 60 minutes after changing the settings in your personal account or after calling the operator.

How to activate Voluntary blocking

You can activate the service in two ways, the first of which is by calling the support service number, where you will need to dictate your passport details, contract number and code word to the operator. Another option involves self-setup, for which you must first create a personal account on the official Rostelecom website. Afterwards you need to adhere to the following algorithm:

Log in using your username and password.
Find a list of connected options.
Find the desired item and make changes to it manually.
In the “Voluntary blocking” section, you can independently determine the required period for suspending the service.
Select “lock”, after which all changes made remain to be saved.
Call the technical support number 8-800–707-12-12 in case of difficulties.

After the required option has been activated, the amount required for connection will be blocked on the user’s account for the next day after the order is placed. Voluntary blocking of a home telephone is carried out through your personal account, where you need to activate the service in the section called “Home telephone”. Rostelecom will block the account for up to 90 days if you visit one of the company’s offices, where you will need to fill out a corresponding application. After a month of suspension of the use of communication services (provided free of charge), a daily fee of 5 rubles will be charged from the subscriber’s account.

How to disable the service

After the Internet is blocked by Rostelecom, there will, of course, be no access to the network, so you will have to use one of the following methods:

By calling technical support.
Through the mobile section.
Through your personal account, using Internet access through third-party Wi-Fi distributors.

How to block the Internet by Rostelecom? The easiest way to contact company representatives is by calling the phone number hotline 8-800-181-18-30. During the voluntary blocking period, you cannot change the tariff plan or make any amendments to the settings of the current one.

How to temporarily block the Internet and TV

How to temporarily block home television broadcasting provided by Rostelecom? To do this you will need:

Log in to your profile on the company's official website.
If your data has been lost, you can restore access and a new password will be sent to the email address specified during registration or to mobile phone.
In the “Home TV” section, you need to find the voluntary blocking item and activate it manually.

You can block your home phone number, as well as television and the Internet, spending no more than 5-10 minutes on the procedure. However, such forethought has a very positive effect on the financial side of the issue and allows you to save a lot of money.