Rostelecom subscriber service. How can I call the Rostelecom operator? Toll free numbers

Rostelecom company in Lately came out on top in providing telephony, Internet and television services. In order to be able to take advantage necessary service, you need to at least know about it.

The company's services include broadband Internet access and television, which are provided on a paid basis. At the same time, the number of clients is growing every year. On Russian market Rostelecom is recognized as one of the leaders. The users include not only ordinary citizens, but also corporate clients.

Agree, not every client can contact the company’s office in order to resolve all the issues that arise. This is exactly why the toll-free phone number was developed.

8-800-1000-800 is a hotline number where you can get all the information without needing to contact the office. The number can be dialed either in the format 8 800 100 0 800 or in the format 78001000800.

Advantages of servicing by Call Center number

• The customer support center operator is provided with any information you need.
• Thanks to single number telephone, multi-channel dialing was created, and on each line the client receives the information he needs.
• Calls received by employees from all over Russia are processed by support centers located throughout the country. a large number of.
• In addition to a single number, in each region it is possible to call the operator of your city. It’s enough just to decide on the city where it’s easier for you to reach. So, for example, in the city of Voronezh you can call the number

What can you find out from the hotline?

All that is required of you as a client of the company is to tell the employee your contract number, telephone number or address where you have questions.

1. If you have problems connecting to the Internet, you can contact the CPC and clarify the information. If there are no restrictions on the line, then an employee will diagnose the connection with you directly over the phone and help resolve the issue.
2. If you have a question about your tariff plan (this applies to the Internet, television, landline phone), an employee will help you choose the tariff that is right for you.
3. Information is also provided on general issues: where the company’s offices are located, what can be done in a given situation.
4. In addition, clients are provided with assistance regarding the use of their personal account, activation or deactivation of services independently, without the help of employees.

Rostelecom support line problems

• Slow Internet speed or its complete absence;
• While viewing interactive television there are problems with the image quality of the picture;
• Financial issue– why this or that amount was charged, whether the subscription fee was calculated correctly;
• Problems that may arise on the equipment.

If a client has a question about any of the services provided by Rostelecom, he can always contact the hotline for help, as it operates around the clock.

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company ensured maximum two-way communication with its customers to resolve emerging problems.

The company operator is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the Rostelecom operator number from those presented below.

How to call a “live” Rostelecom operator

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. A service employee will answer your question if you dial one of the multi-line phone numbers:

“Call to a single number of the Rostelecom operator”

Single service support - you can call the Rostelecom operator directly on one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

“Calling a Rostelecom operator by department”

Equipment technical support service - you will receive competent advice regarding equipment setup; and also - on all technical issues related to providing access to the World Wide Web, Interactive TV, etc. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

Sales service - You can inquire about the company’s services and make a request to connect them by calling: 8 800 10 00 800.

Information service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of your account, the terms of concluding contracts and activating the “Promised Payment” service. If there are complaints about the operator’s work, they will be accepted from you. All that remains is to call the Rostelecom operator number 8 800 70 71 800.

Automatic information service - You will learn about a change in the tariff package for local service telephone communication and the Internet (applies to individuals). Operator phone number 8 800 70 73 333.

Service for mobile subscribers - All subscribers can call the Rostelecom operator at 8 800 30 01 802.

Helpdesk for CDMA communication users - 8 800 45 00 156; For information support there is a toll-free number 8 800 45 00 159.

Online Help Desk - To resolve issues related to broadband access On the Internet you can call 8 800 30 01 803.

Complaints Service - All complaints regarding the actions of salon employees, help services accepted by phone 8 800 30 01 817.

In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

“Call the Rostelecom operator abroad” If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no charge for the call.

It happens that when using Rostelecom tariffs and equipment, situations arise when you need to contact the operator. There could be many reasons for this, for example:

• the need to clarify the terms of the tariff or service;
• to connect a new or disable an unnecessary service;
• if you have problems with Internet speed;
• to change equipment settings;
• to troubleshoot router problems, etc.;
• to call a repair team in case of a line break.

As you can see, you can contact technical support for any questions related to the services and use of Rostelecom equipment, as well as if any difficulties arise.

Below you will find information on where you can find the technical support number, how to call the Rostelecom operator and what to consider in order to get the most out of the conversation.

Find out the technical support number

It's easy to find the technical support number. Here are three simple steps that will help with this:

Ways to call the Rostelecom operator

There are two of them - from a landline and mobile phone. When calling from a landline phone, Rostelecom subscribers will not have any problems, since calls to help desk numbers are not charged, that is, free. To contact the operator, in this case, just dial the number that you found on the website, using the instructions above.

In most cases, the site will display two numbers labeled “connection” and “support.” To save time, both yours and the company employee’s, dial the number that meets your needs. If you want to sign up for a new service or find out about tariffs and promotions, call the first number, and if you have any difficulties, choose the number marked “support”.

How to call technical support for free?

In fact, there are several ways to call an operator for free from a mobile phone.

The first is to call the Rostelecom technical support number in your region, starting with the combination “8-800”. The advantage of these numbers is that they are free from both mobile and home, regardless of the region of Russia in which you are located.

The second is to dial the short number of the 24-hour technical support service “000” on your mobile phone. Calls to it are free for all Rostelecom subscribers.

The third is to call the single technical support number - 8-800-100-08-00. Relevant if you couldn’t find a toll-free number in your region.

To save yourself the hassle of looking for technical support numbers for your region every time you need to, write them out in advance from the Rostelecom website or enter them in the phone book. This will not take much time, but it will save it in the future, especially if you are faced with a situation where it is not possible to get numbers on the Internet.

How to communicate with the Rostelecom operator?

Of course, when contacting technical support, we want to get the most complete answer to our question or solve the problem. However, whether this desire comes true depends largely on us. Below are a few things to consider.

Before the call:

• Before calling the Rostelecom operator, try to solve the problem yourself. Don't make unnecessary calls, because every call loads the line.
• Remember the contract number, name and brand of equipment and other data that the operator may need.
• Formulate in your mind or write down on paper the essence of the question or problem. Describe it as fully as possible for yourself.
• If you are irritated, calm down and be positive. This way the conversation will be much more successful.

During a conversation:

• Immediately introduce yourself and describe the essence of the question or problem.
• Take your time and listen carefully to the specialist. Answer the questions and follow his instructions. Remember, his goal is to help you resolve the issue as quickly as possible.
• Don't be irritated or rude. Be polite and you will achieve more.
• Don't bombard the operator with questions or hang up if he stops talking. To solve many problems, he needs to use a computer, and this takes time.

By following these simple tips, you will get an answer to your question quickly and without nerves.

Alternative methods of communication with the Rostelecom operator

It happens that phone line I'm too busy and can't get through. In this case, you can use other methods of contacting Rostelecom technical support - form feedback or personal account. Now more details.

Feedback

The first thing you need to do is log into the Rostelecom website - https://rt.ru/. Next follow the instructions:

Personal Area

If you have a personal account, then contacting the operator will be easy. You just need to log into your account, scroll to the bottom of the page and follow the “write to support” link.

Here are the main ways to call the operator and find out Rostelecom technical support numbers. As we have seen, they are simple and accessible to everyone.

Russia's largest Internet provider, operator of wired and cellular communications, as well as interactive television, treats its customers with respect and, to ensure a productive dialogue, offers several ways to contact technical support. Where can I get the Rostelecom operator number and how to call the Rostelecom operator? After reading this informational article, you will be able to quickly choose the best way to communicate with the operator and resolve any emergency situation.

How to call the Rostelecom operator?

The most in a convenient way communication with the operator is a call to the technical support service. It should be noted that Rostelecom has both paid and toll-free phone numbers. Just in case, both options should be written down in the phone book.

1. Call the Rostelecom operator from any mobile phone. For comprehensive customer service around the clock, there is a single toll-free number 8-800-1000-800. Using it, every resident of the Russian Federation, regardless of whether he is a subscriber or not, can call and receive information about the company’s current services, apply for connection or repair. In addition, there are two more toll-free telephone numbers in the Capital Region, which provide the following information :8-495-727-49-77 – fixed-line, long-distance and international communication services;
   8-800-100-25-25 – providing information on tariff plans and conclusion of an agreement in automatic mode.

   In other regions of the Russian Federation there are different reference numbers, which are posted on the Rostelecom website in the “Help” section, “Phone” tab.

2. Short numbers of the Rostelecom operator in the regions. No other mobile operator has such a variety of short numbers. On the one hand, this is good. Knowing the desired combination numbers, you can easily contact the operator, get information about tariffs, send a telegram and much more. On the other hand, it’s not entirely convenient, since each region of the Russian Federation has its own unique service numbers. To use them, you need to find them on the company’s website or ask the operator by calling a single toll-free number 8-800-1000-800. For example, residents of St. Petersburg have access to the following list of numbers 24 hours a day: 8-118-09 – toll-free information about telephone numbers;
   8-118-11 – paid information about telephone numbers and addresses;
   8-126 – paid reception of telegrams by telephone;
   8-142 – paid information on communication tariffs;
   8-124 – ordering intra-zone calls, for a fee;
   8-181 – ordering long-distance calls, for a fee;
   8-191 – ordering calls of international importance, for a fee.
3. Rostelecom support in roaming. Rostelecom does not leave its compatriots abroad without technical support. They can always ask for help by calling +7-902-18-81-810. Calls to this number made from international roaming are not charged.

Alternative ways to contact a live Rostelecom operator

You can report your problem, leave feedback or suggestions not only by telephone. To do this, the Rostelecom operator has a number of services that are ready to quickly respond to incoming messages.

When you can’t call or reach an operator, then it’s time to use online chat. It is noteworthy that you can get into it both from a single personal account and from mobile application"My Rostelecom" In this case fast decision the task at hand depends on the availability of an Internet connection on the device and a correctly formulated question.

You can find answers, express your opinion and simply chat with those who have been using Rostelecom’s services for many years in in social networks: Odnoklassniki, Facebook, Twitter, Vkontakte, Youtube and Telegram.

For letters there is always a single address online Email [email protected]. In addition, each regional office has its own email address, the address of which can be found on the website of its region.

Especially for reviews, comments and wishes, Rostelecom managers offer to fill out a feedback form in which you must indicate a minimum of data: contact phone number or email and the text of the request. The support service undertakes to send an answer or call back within 24 hours.

For those who wish to speak personally with a representative of a telecommunications company, in all major cities service centers are open individuals. Their addresses, opening hours and contact numbers are listed in the “Help” section, “Office” tab.