home · Networks · Rostelecom multi-channel telephone. Rostelecom help desk - a single telephone number for inquiries in the customer service department

Rostelecom multi-channel telephone. Rostelecom help desk - a single telephone number for inquiries in the customer service department

Rostelecom is considered one of the largest brands in the field of national telecommunications. Its users are residents not only of Russia, but also of Europe. And the list of services covers the sector of stationary and mobile communications, Internet, television.

Rostelecom is not only a leading telephone operator, but also a company that provides consumers broadband access to interactive television and the Internet.

An army of millions of clients, using a wide variety of company services, needs help in solving emergency problems and clarifying ordinary situations. It is for such purposes that Rostelecom has created support services that specialize in providing assistance to customers.

The main principle of Rostelecom technical support is careful attention to the problem of each client. You can call the Rostelecom operator at any time, assistance will be provided in as soon as possible. The call is free for Rostelecom users.

It is possible to call short numbers only from a Rostelecom mobile phone, and long numbers that start from 8-800 can be called free of charge not only from a mobile phone, but also landline phone.

The easiest way to solve the problem is to call the Rostelecom operator. In every federal district There are several new call centers that accept calls and provide assistance to customers.

To speed up the process, multi-channel hotlines were created, each of which is responsible for a specific type of service. The client needs to select the item he is interested in and call the Rostelecom operator at the appropriate number. The list of numbers is given below.

Select your region:

8-800-450-01-50 or 150 - Rostelecom Hotline
8-800-450-01-26 or 118 - Unified information service
8-800-450-01-56 or 156 - Technical support for CDMA cellular subscribers
8-800-450-01-59 or 159 - Information support for CDMA subscribers
8-800-450-01-52 or 152 - Auto-informer about the status of your personal Internet access account
8-800-100-08-00 - Sales department

Rostelecom is the largest provider of communication services in Russia. The company also acts as an Internet provider, connecting analogue and interactive TV services, and landline phones. To solve customer problems in all these areas, a technical support service was created.

To get to the customer service line, you need to dial Rostelecom's phone number - 8 800 100 08 00, and then wait for a connection with one of the operators.

If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber’s problem. In other words, this is the starting point in any situation.

The Internet is glitchy, the phone is not working, the TV from Rostelecom is not showing - we call here. If they can’t solve it there, they will redirect it to where they can. Most problems - disconnecting, connecting a tariff, checking account status, balance, etc. - can be solved by calling this one number.

What to expect from technical support, its pros and cons

It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.

It is worth mentioning separately the shortcomings of the Rostelecom support service.

  • Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
  • Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
  • They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.

Information that can be obtained if necessary from the help desk

By contacting the operator's technical support, you have the right to receive information:

  • about the performance of a particular service,
  • setting up the subscriber's account,
  • submit a request for line repair if damage to the network or equipment is detected.

You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.

There are also separate rooms for legal entities- offices and individuals - ordinary users.

Don't know the hotline number for your city or region? Then call the all-Russian

It works for all cities, if anything happens, they will simply tell you a number to call tech. support for your region.

For St. Petersburg there is a separate Rostelecom free helpline number -

for landline phones.

In the Moscow region. You can dial from your mobile phone, or get technical support after dialing a short number. For CDMA users - .

By these numbers you can get general information, change the tariff, etc.:

  • Find out the reason for crediting and debiting funds.
  • Get information on errors that occur during connection.
  • Find out why the Internet speed has decreased, television does not show, is missing telephone communications, this or that site does not load.
  • Solve some problems with setting up various equipment.
  • Order additional services.

Numbers for reference to legal entities

For legal entities who are interested in connecting to any Rostelecom service, hotline available by number

Problems with Internet access require immediate solutions. Otherwise, using the resources of the World Wide Web will be difficult. Especially for this, the provider Rostelecom has provided many helpline numbers with which you can get help on many issues. What is the phone number of the Rostelecom operator and how can I contact technical support if I have problems with communication?

Call us regarding telephone issues

In order to call Rostelecom regarding incorrect phone operation, you should use the number +7-495-727-49-77. This number accepts verbal complaints regarding the quality of communication services. Calls from Rostelecom numbers are free, but if you call from a mobile phone, the call will be charged. Also, There is an automatic informant on this number. It allows you to clarify your balance, get information on services, and find out city and country codes. The number is open 24 hours a day.

If you are not yet connected to Rostelecom, but want to use its services (in particular, connect home phone), then you can call 8-800-100-08-00. A free call to the operator will allow you to quickly apply for connection. You can call this number 24/7, 7 days a week.

If you have any other questions about Rostelecom services, you can use the form feedback, located on the official website of the operator. You cannot expect an immediate response using the form, so do not use it as an emergency form to contact an operator.

Cellular communications from Rostelecom have started to fail or do you just have questions about service? Then you should know that not long ago Rostelecom mobile subscribers were transferred to the Tele2 network. In this regard, to get help on cellular communication issues, you need to call 611 - this is where the technical support service for subscribers of this operator operates.

Solving Internet problems

How to call the Rostelecom operator from your home or mobile phone if you have problems with the Internet or digital television? All subscribers know that these services in Moscow are provided under the Online brand. There is technical support here, so you need to write down or remember the following numbers:

  • 8-800-707-80-00;
  • 8-800-707-12-12.

The first phone is aimed at those who just want to use the services of Rostelecom and connect their home Internet or digital television. Also Home telephones can be connected to this number(work using IP technology). By calling it, you will be connected to an operator to receive reference information and completing the application.

The next number, 8-800-707-12-12, is aimed at those who want to call Rostelecom regarding problems with the provision of communication services and digital interactive television. Calls from home and mobile phones to this number are free. By calling technical support, you can ask consultants questions regarding the problems that have arisen.

How to call the Rostelecom operator from other regions

All of the above numbers are valid for Rostelecom subscribers located in Moscow. If the subscriber belongs to another service area, for example, to the Rostov region or Novosibirsk, he should go to the Rostelecom website, select the name of his region there and go to the “Support” section. This is where they will be indicated all operator numbers valid in the selected region.

Recently, the number 8-800-100-0800 has become uniform for all regions. Also in some regions there are special short numbers for calls from landline phones.

It is simply impossible to use the communication services of the Rostelecom provider without experiencing any problems (as is the case with any other provider). Problems arise infrequently, and no one is immune from their occurrence. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain services of the provider - these are Internet services, digital television and home phone. And in this review we will look at all the phones necessary for urgent problem solving and troubleshooting.

Rostelecom hotline

8-800-100-08-00

Rooms for individuals

Rostelecom technical support in Moscow and the Moscow region is distributed across several telephone numbers at once. In some places we can only be given general information on any of the provider’s services and products, but in others they can provide full technical support. The matter is complicated by the fact that Rostelecom’s hotline operates on some numbers to help private clients, while on others it provides support for legal entities.

In addition, in Moscow and the Moscow region, services are provided under the OnLime brand, and they have their own hotline numbers. To ensure that you do not get confused about the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom to get help.

The main telephone number of Rostelecom's hotline for individuals– this is 8-800-100-08-00. There is a general help desk for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could tell you why the ping has increased or the access speed has decreased - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline will help you at 8-800-707-80-00. Call here if you want to check the availability of communication in your home or if you need to leave a request for connection. Please note that there is no need to call this number and say “my Internet is not working” - here are specialists of a completely different profile, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

  • Internet does not work;
  • The speed has dropped;
  • The equipment broke down;
  • There are problems with the connection;
  • The connection is periodically broken;
  • Some TV channels do not work;
  • The modem has deteriorated or malfunctioned;
  • The home telephone stopped functioning, etc.

That is, it is at this number that the real Rostelecom hotline is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls regarding connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, any questions should be addressed by calling 8-800-301-01-60 - the OnLime hotline (but not Rostelecom) operates here on the Internet and IP telephony for corporate clients.

Now you know how to call Rostelecom technical support. There are several hotlines operating here, designed for the most different categories clients – individuals and legal entities. When contacting here with any questions, try not to confuse the hotlines, otherwise you will receive qualified assistance will be difficult.