Rostelecom sales department phone number. Rostelecom - hotline number

It is simply impossible to do without technical support when using the services of any telecom operator - users are regularly plagued by various problems, and they also have questions that require answers. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing Rostelecom contacts, you can quickly solve any problem and get answers to your questions. You will find all contact numbers of this operator in our review.

Rostelecom contacts for individuals

If there are problems with communication, they need to be resolved urgently. After all, many people cannot imagine life without Internet access. In addition, Rostelecom offers its subscribers many other services - landline telephony and digital television. When any problems arise on the communication line, as well as on the subscriber or operator equipment, subscribers experience inconvenience due to a non-working phone, unstable TV reception or difficulty opening pages in the browser. By recording Rostelecom contact numbers in your phone book, you can quickly solve almost any problem. Let's look at these numbers in more detail.

The first and most important contact is the number 8-800-100-08-00. You can use it to clarify:

Some questions regarding connection;
Payment issues;
Brief information on the services provided.

That is, there is a center for primary work with clients here. In some regions, this number has a full-fledged help desk, but in Moscow Rostelecom services are provided under the OnLime brand, so you should use other contacts to obtain information and solve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact your nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, Rostelecom’s contact list includes the number 8-800-707-80-00. Rostelecom's contact center for connection issues operates here. If you are a future subscriber, feel free to call this number and do not forget to create the appropriate contact in your phone book.

For existing subscribers who already use communication services, the following Rostelecom contact will be useful - this is the number +7-495-981-66-89. This phone has a full-fledged technical support line for all operator services.. If your phone does not work, the TV has stopped showing, or your connection to the Internet has been disrupted, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Contacts hotline Rostelecom for a solution technical problems available 24 hours a day. But during peak hours, support contacts may be overloaded and unavailable - try calling here later.

Rostelecom Internet contacts are represented by the address Email [email protected]. There is also another way to get help - through groups in in social networks. Company news is published here, and in discussions you can ask your question. Please note that here you will not be able to solve all problems - for some questions you need to contact Rostelecom’s telephone contacts.

Contacts for legal entities

In conclusion, we will review with you Rostelecom contacts for business users. Here is a list of available rooms:

8-800-301-01-60 – OnLime number for medium and small businesses, connection issues are resolved here;
8-800-301-02-60 – another OnLime brand phone to support the above business users;
For large businesses, Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down these contacts in your phone book so you don’t have to look for them at the most important moment.

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When using communication services, it is difficult to do without technical support numbers, an operator, so that as much as possible short time solve a problem or get an answer to a pressing question. Provider Rostelecom is the largest Russian operator providing Internet, television and landline telephony services. The company has several support and service numbers aimed at individuals and legal entities.

Rostelecom numbers for individual clients

Many people cannot imagine life without Internet access. In addition, the provider Rostelecom offers subscribers other services - landline telephony and digital television.

If problems arise on the communication line or on the subscriber/operator equipment, users begin to experience inconvenience due to non-functional home phone, incorrect reception TV signal, or with pages on the Internet that cannot be opened.

Having the contact numbers of the provider in your phone book, you can quickly solve almost every problem remotely, without the intervention of a specialist. It is proposed to consider these numbers in detail.

The most important contact is the number 8-800-100-08-00. By calling this number, subscribers can clarify:

connection issues;
about the nuances and dates of payments;
information on provided connected services and ongoing promotions.

There is a center for primary work with clients here. That is, using this number you can apply to connect to the provider’s services.

This number is relevant for residents of Moscow and the region, to whom the provider Rostelecom provides services under the OnLime brand. You can find out the current number for a particular region by looking at the contract signed with the provider. You can also find information about the number on the Rostelecom website.

If you are not yet connected to a provider, but want to become a Rostelecom subscriber, you can contact the nearest service office located in the city. The staff will provide information on the availability of communication services in the subscriber’s home and help resolve some other issues.

In addition, in the list of Rostelecom contacts there is a number 8-800-707-80-00 - this is Rostelecom’s contact center for connection issues. If you want to become a Rostelecom subscriber, you need to call this number.

For subscribers who already use the services of a provider, the following Rostelecom number is useful - +7-495-981-66-89. This phone has a full technical support line for all operator services.

If the user has disconnected landline phone, or it is simply impossible to get through to him/her, the TV does not show, the Internet connection is broken, you need to call here - the contact center specialists will quickly solve any problems that the subscriber cannot cope with on his own.

The numbers described above operate around the clock, operators do not have days off and holidays, so you can get help at any time.

If you can’t get through to the specified numbers the first and third time, you don’t need to look for others, the line is just overloaded, you need to try calling later.

Rostelecom contacts can also be found on the Internet, they are represented by content that works by email address This email address is being protected from spambots. You must have JavaScript enabled to view it. .

On the operator's website there is a button called " Feedback". If you have questions, you need to click on it. The specialists working on the line know the answers to all the questions!

There is another way to get help - using groups on social networks, for example, on VK. Not only company news is published here, but also in discussions you can ask your question. However, not every question can be answered here; for some, you should only contact the technical support number.

Contacts Rostelecom for corporate clients

The provider provides its services not only to individuals, but also to entire companies. It doesn’t matter what kind of business the subscriber has - large, small or medium, each has its own hotline, here are the useful numbers:

8-800-301-01-60 – OnLime telephone number for representatives of medium and small businesses, with the help of it only issues related to connecting services are resolved. If there are problems with the connection, operators will not be able to help;
8-800-301-02-60 – phone number of the OnLime brand for technical support of the above business users;

The following Rostelecom contacts are intended for large businesses:

8-800-200-99-09 - resolve connection issues;
8-800-200-3000 - technical support for representatives of a large business segment.

If an individual cannot get through to the numbers indicated at the beginning of the article, there is no point in calling the numbers listed in this section; operators will not be able to help solve problems and answer standard questions.

Choosing a provider for a business is an important step, since both the Internet and telephony must work flawlessly, efficiently and without failures. It is a high-quality network with modern technologies distributed by Rostelecom. Rostelecom tariffs for legal entities allow you to connect everything for the company necessary services Internet and telephony for 2018 for an affordable fee.

Telephony is one of important factors business, especially for companies whose activities specialize in communicating with clients. The provider offers classic and virtual telephony for legal entities. The cost of the business tariff will depend on the package of services and additional functions that the legal entity wishes to receive.

Classic telephony for business in 2018

In 2018, Rostelecom established 5 main telephony tariffs for legal entities.

Unlimited tariff - subscription fee 430 rubles. per month, but I can make calls within the country without a limit in minutes.
Combined tariff 350 - for 160 rubles/month. you can get 350 free minutes.
Combined tariff 450 - for an additional 170 rubles paid to the subscription fee, a legal entity will have 450 minutes for calls.
Basic tariff - intended for small businesses.
Extended tariff - includes additional functions in the package.

Installing a telephone line in 2018 costs 4,700 rubles. In addition to the monthly subscription fee, you must pay the cost of the subscriber line every month + 210 rubles for all Rostelecom tariffs. Calls over package minutes are charged differently depending on different regions Russia.

Additional options available to legal entities when connecting to Rostelecom telephony in 2018:

office mini-PBX;
call forwarding according to any parameters;
second line;
listening to a melody while waiting;
conference call;
anti-number identification number (CLI);
auto dialer and others.

Data tariff plans They do not operate in all regions of Russia. Available rates must be found specifically for the required area.

Price for using virtual telephony

Most companies nowadays are beginning to actively use virtual telephony, which allows you to answer and make calls using a computer and the Internet. Rostelecom actively distributes this technology in 2018 for all legal entities, because in this way you can get a high-quality telephone network and ensure security of your data.

Available additional options in 2018 for business tariffs:

voice menu;
recording conversations;
distribution of incoming calls to available company operators;
call forwarding to specified numbers;
the opportunity to receive a free hotline (number 8-800-...);
the ability to fully manage telephone network settings.

In 2018, there are 4 tariffs for legal entities for virtual telephony.

Prices for corporate tariffs are relevant for the Moscow District and central regions of Russia; in other regions, business tariffs may differ in configuration and cost.

Rostelecom Internet tariffs for legal entities

By providing high speed internet Provider organizations care not only about the stable operation of the network, but also about the security of corporate clients’ networks. The provider constantly monitors the network for unauthorized intrusion and virus attacks that can harm and block the operation of all office computers.

Rostelecom Internet tariffs for legal entities are set taking into account the needs of corporate clients. The price depends on Internet speed, traffic volume and region. Exact cost Internet for a legal entity must be clarified at the provider’s office at the consumer’s location, as well as consultation on this issue can be obtained by calling the Rostelecom hotline. There is a separate service for legal entities phone line technical support 8-495-432-19-84.

Connection to Rostelecom corporate tariffs is available for small, medium and large businesses in 500 populated areas throughout Russia. A legal entity can connect high-speed Internet with throughput up to 10Gbit/sec.

Rostelecom provides useful features to business tariffs for legal entities:

CCTV;
cloud storage;
rental of network equipment;
managed wi-fi;
protection against virus attacks;
web conference, audio conference, video conference.

In 2018, Rostelecom offers a profitable business tariff that includes both Internet and telephony - the package is called Internet + new telephony. The cost of a corporate tariff depends on the type of telephony desired (traditional or computer), the number of channels and other additional functions.

Rostelecom business tariffs current in 2018:

Tariff Basis 1 - Internet speed up to 512 Kbps. + telephone line. Price - 1460 rubles per month.
Tariff Basis 2 - Internet at speeds up to 1 Mbit/s. + 3 telephony channels. Monthly fee for the service is 2765 rubles.
Tariff Basis 3 - data transfer speed up to 2 Mbit/s. + 5 telephony channels. Cost 4,475 rub./month.

Conclusion

Rostelecom tariffs for legal entities must be chosen based on the specialization and needs of the company in 2018. If it is difficult to choose a corporate tariff on your own, you can turn to Rostelecom specialists for help, tell them about the activities of your company, how many telephone channels you want to use, and what Internet data transfer speed you need, and they will select a suitable business tariff. Large organizations can receive individual offer from Rostelecom, to do this you need to leave a request at https://rt.ru/b2b/packages by filling out all the fields and leaving information about your requirements for the service.

Get expert advice, purchase goods and services, and change settings. For this purpose, there are different Rostelekom branches throughout the country. You can find out the addresses of Rostelecom offices and showrooms in Moscow from this article.

Addresses of Rostelecom showrooms in Moscow and their opening hours

You can visit the salons at the following addresses::

On Andronova Avenue at 19 (not far from the Kolomenskaya metro station), the branch opens at 9 and closes at 20.30 every day.
On Sushchevsky Val/26, from 9 a.m. to 8:30 p.m., 7 days a week.
Bryanskaya Street/3 (next to Kyiv metro station), Monday to Friday, open from 9 a.m. to 7 p.m.
On Goncharnaya Street at 26 (not far from Taganskaya metro station), open all week from 9.00 to 20.30.
On Tverskaya Street at 19 (at Pushkinskaya metro station), it opens at 9.00 and closes at 20.30 daily.

You can get information about where the nearest branch is located by calling +74957274977.

On the Rostelecom website you can get detailed information about how many branches operate in the city, where the nearest one is located and much more.

Addresses of Rostelecom offices in Moscow and their opening hours

You can use help not only in departments of the capital, but also in the region. Rostelecom is expanding, so additional customer service branches are opening. Therefore, the addresses of Moscow and Moscow Region will be listed below.

You can use the services of consultants in the offices at the following addresses::

On Arbat street at house 46 (at Smolenskaya metro station) from Monday to Sunday from 9.00 to 20.30.
Nagatinskaya street/1 p. 23, open non-stop from 9 to 20.30 all week.
In microdistrict 1 in Moskovsky, building 48, from Tuesday to Saturday it is open from 9 am to 6 pm (break from 1 pm to 2 pm), Monday and Sunday are days off.
In the village of Zheleznodorozhny on Mayakovskaya street, no. 17 (call 88004500150), from Monday to Friday from 9 a.m. to 7 p.m., and on Saturday from 9 a.m. to 4 p.m. (no breaks).
In Balashikha on Lenin Avenue at 26, on weekdays it is open from 9.00 to 20.00, on weekends it is open from 10.00 to 17.00, there is no break.
In Lyubertsy, house 17, the department is open every day, from Monday. on Friday from 9 a.m. to 8 p.m., on Saturday and Sunday hours from 10 a.m. to 5 p.m.
In Odintsovo, in building 10 on Govorova Street, from Monday to Friday it is open from 9.00 to 20, on weekends it is open from 10 and closes at 17.
In Krasnogorsk on Kirova/30a, the schedule is on weekdays from 9 to 20, and on weekends from 10 to 17.

By calling 88007071212 you can find out various information. Rostelecom specialists can advise their clients not only by phone, but also by personal communication in showrooms or offices.

Legal entities, like no one else, need high-quality communication and good internet. After all, sometimes the conclusion of a profitable deal, and in some cases even the existence of a business, can depend on one well-timed call. Fortunately, there are now companies that can guarantee the quality of their services. Moreover, in a good way Rostelecom for legal entities manages connected services and tariffs, Personal Area which allows you to optimize spending and save on unnecessary and unused options.

Entrepreneurs who contact Rostelecom can count on the widest package of services. The company can order almost everything that is required to maintain High Quality communication and ensuring the effective functioning of the enterprise.

Those interested can choose the following options:

rental of modern network equipment;
telephone communications (including mobile);
Internet and managed wi-fi;
virtual storage and remote virtual office;
CCTV;
virtual server;
protection against virus attacks;
TV;
conference calls of any kind;
toll-free number for clients;
virtual network of the organization;
purchase of equipment.

The choice of the final set depends only on the wishes and capabilities of the client. At the same time, in order not to make a mistake with the final decision, you can always consult with a specialist who will help you choose perfect option. In addition, you have the opportunity to choose one of the ready-made packages, each of which is available on the official Rostelecom website.

One more is enough interesting method To get to know the services offered by the company a little closer are the webinars available on its official portal.

Telephone communication from Rostelecom

On this moment Each organization has the opportunity to choose any type that interests it. telephone communication. To verify this, just look at Rostelecom for legal entities, whose official website offers a number of different options.

New telephony.
Classic telephony.
Connection toll free number for clients.
Favorable international calls.

Each of the listed services has its own strengths, which will definitely help business development. You should choose between them based on the needs of your company.

The new telephony is distinguished by its accessibility. It can be connected anywhere where there is Internet. In addition, this system is distinguished by its flexible settings, which can be changed in your personal account.

Classic telephony is more familiar and requires more attention to detail. But on its basis, you can organize convenient corporate communication, which is a set of short numbers for communication between employees of the same office.

It is important to remember that the easiest way to choose correct option– call 88002003000, and then Rostelecom specialists will personally help you choose the optimal type of telephony.

Rostelecom Internet tariffs for legal entities

The next type of service you can’t do without: modern business, is high-quality, high-speed Internet. Rostelecom offers a whole range of options to make the worldwide network as accessible as possible. Two sentences in particular stand out:

standard internet connection;
using wifi.

In the first case, Rostelecom offers a number of tariffs, each of which must meet the current goals and scale of the enterprise. The company offers different conditions for small businesses, large organizations and government corporations.

But, whatever the choice, each client can count on a stable connection, the speed of which will reach up to 10 Gbit per second.

Mobile communications for business

Deserves special attention mobile connection, since it is precisely this that allows you to maintain business contacts and make timely calls to partners and employees of the company.

Rostelecom offers 4 different packages for this connection, which differ primarily in their volumes.

Internet for business. This package has no limits or limits, and costs for services are calculated based on the actual traffic used and calls made.
Business 500 includes 500 SMS, minutes of calls and 5 GB of Internet.
Business 1500, accordingly, consists of 1500 SMS and minutes of calls, and 10 GB of traffic is available for connecting to the network.
Business 3000 is calculated similarly to the previous ones (3000 minutes and SMS, 15 GB).

At the same time, Business 500, 1500 and 3000 will require a monthly fee of 350, 600 and 900 rubles. It is important that these prices are relevant for Moscow, and in other regions they may well be different.

In addition to the above, it is worth mentioning that the company’s clients can connect additional Internet packages if necessary.

Rostelecom legal entities: technical support hotline

If any questions or difficulties arise while using the services, the company’s clients can contact the support service at any time. A separate line has been allocated for legal entities, which can be called at 88002003000.

In addition to this number, you can contact others for help:

88001811880– free call to the support center;
1880– short service number;
+74955395539– for clients in roaming (free if calling from Rostelecom SIM cards).

In addition, communications officials or business managers have the opportunity to manage connected services online. To do this, you need to log into your personal account on the company’s website, after which the logged in person will have access to all the main features and information about the applicable tariffs.

It is necessary to mention that each company can leave a request to connect the next service directly on the Rostelecom website. To do this, you need to fill out a short form and wait for a call from the company’s employees. But if you wish, you can call yourself, or, if you have time, even visit one of the offices.