How to call the accounting department of Rostelecom. Help desk numbers
It is unlikely that there is a person in the whole world who uses the services of any telecom operator and has never encountered various kinds of problems. Breakdowns happen to everyone - not often, of course, but they do happen. To quickly resolve them and provide advice on issues of concern to subscribers, technical support centers have been created. In this material we will give recommendations to Rostelecom users - we will list all the numbers that you can call in case of incorrect provision of services.
Telephone hotline Rostelecom
Where to call individuals
It’s worth saying right away that technical support for Rostelecom users is provided through different numbers. Several numbers are allocated only for calls from residents of Moscow and Moscow Region. Each of them has its own function: somewhere we can only get general information(often informational) about the provider’s services; employees of other call centers provide comprehensive advice and help to understand specific case breakdowns. By the way, there are separate telephone numbers for servicing private ones, that is individuals, and legal.
For residents of the capital and region, the process is complicated by the fact that Rostelecom in this territory exists under the name OnLime - the brand has its own hotline.
8-800-100-08-00 - Rostelecom hotline, where technical support is provided for users in all regions of the Russian Federation. By calling here, you can get advice on how to connect a landline telephone, Internet or set up digital TV and answers to other general questions. However, the employees of this line will not help in private situations of breakdown or any problems. There are other services for this purpose.
Issues related to connecting Rostelecom services are handled by calling the number: 8-800-707-80-00. Operators will accept your application and also clarify whether there is a connection in your house, apartment or office. Please note that the line staff does not deal with problems related to the lack of Internet for some reason.
To resolve such issues, please call 8-800-707-12-12. This will help you if:
- Internet connection speed suddenly decreased;
- the Internet does not work - finding out and eliminating the reasons;
- equipment broke down;
- impossibility or some difficulties of connection;
- the connection is unstable and intermittent;
- some TV channels disappeared;
- bugs, glitches in the operation of the modem;
- The landline phone doesn't work, etc.
This is where you need to look for full-fledged, comprehensive technical support for Rostelecom subscribers.
Note: this number is intended to serve only service users from the capital and the Moscow region. Full list Hotline numbers by region are located on the official website of Rostelecom.
Where to call legal entities
Rostelecom hotline for technical support legal entities: 8-800-200-3000. It is intended exclusively for corporate users of the provider's services. Issues related to connecting various options are handled by call center employees by calling 8-800-200-99-09. If you are interested in questions related to OnLime, you can get advice and support by calling: 8-800-301-01-30. Please note that this is the OnLime hotline.
These are the basic phone numbers for Rostelecom technical support. As you can see, several hotlines of a certain specialization and focus operate in parallel, which makes the process of providing assistance prompt and effective. To avoid further irritation when communicating with operators, be careful when dialing the hotline number.
It turns out I'm a dunce! Self-critical? Yes. Well, what else can you call a person who for a long time Did you sincerely believe that it was easy to get through to Rostelecom technical support?
In fact, it is very difficult, I assure you! Moreover. Many argue, not without reason, that
It’s almost impossible to get through to Rostelecom technical support!
This is, of course, not entirely true. You can still get through by phone, although it’s difficult. I checked it personally.
There are several methods, and each has its own nuances. I’ll tell you about these nuances today.
It all started with the fact that just recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.
Until I joined them myself! Now I’m not at all sure about this. Rostelecom messes up no less than others. Or maybe more. It’s like “even an old woman can have a hard time.”
That home Internet“crashes”, then the communication speed disappears, then the television turns off. And it happens that the cost of services changes without our knowledge.
In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.
It is for this kind of help that Rostelecom has created a hotline telephone number, according to which, as stated, the Rostelecom support service will always help us with solving any problems.
They themselves claim that the Rostelecom hotline works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.
But is this really so?
That's just about Rostelecom support phone and I will tell you in this article.
Some advantages of Rostelecom technical support
Yes, yes, don't be surprised. There are few advantages, but they also exist.
1. Technical support from Rostelecom works around the clock, so you can contact a specialist with your question at any time of the day or night.
And further. Note!
All calls to Rostelecom operator free both from urban and mobile phones!
2. What issues does Rostelecom’s customer support service help resolve? There are a great many of them - they include all the problems related to communication services, interactive television or access to the Internet.
It is believed that qualified specialists in the Rostelecom call center will readily answer any of your questions regarding the provision of company services.
However, this is only considered so. And reality, as always, is far from ideal. Done with the positives
Now the cons
There are two main disadvantages.
1. Not only me, but also many other subscribers experienced in their own skin that Rostelecom technical support cannot be reached by phone. Well, more precisely, it’s almost impossible. In fact, it is possible, but for a very, VERY long time.
And it is also very important to know exactly the phone number to call.
Because there are a lot of these technical support numbers in Rostelecom. (More on this below) And the biggest disappointment you experience, probably, is not when you hang on the phone for half an hour, waiting for the operator to answer. And at that moment when, having finally outlined your problem to a live operator, you hear in response: wait, now I’ll switch you to...
In response, I want to first throw the phone at the wall, and then make a personal visit to their office. To express directly everything that I think about them.
2. In a number of questions, the “specialists” of the Rostelecom hotline are in no way are not specialists.
Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.
But often they simply avoid answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.
However, there is still nowhere to go. Have to call. And here, as I said just above, it is very important to understand where exactly you need to call.
So what is Rostelecom’s technical support number?
And in Rostelecom there is more than one technical support phone number - it works several phone numbers at once, where you can call the Rostelecom operator and get competent advice.
There is probably something positive in this. It’s not for nothing that Rostelecom has created many technical support services for its clients, right? Each of these services has your own phone number, where you can call the operator.
To contact the Rostelecom operator, just call one of these numbers .
Rostelecom hotline, phone 8800:
- Most convenient option contact Rostelecom technical support— Hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30.
- Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also includes technical support Rostelecom Internet. Setting up equipment and calling a specialist to your home – telephone number 8 800 707 18 11 .
- You can order connection of services or find out information of interest about the services provided by Rostelecom at sales service by calling by phone 8 800 100 08 00 .
- If you need to find out any information about the tariffs for the services provided or their conditions, the terms of contracts, or you have a complaint against the company, you can contact our specialists Help Desk. In this case, you need the operator’s phone number from Rostelecom 8 800 707 18 00 . You can also use this number to find out detailed information about the status of your personal account and payments made.
- General short telephone number cellular help desk – 111 .
- Autoinformer will tell you how to change remotely tariff plan for hospital services telephone communication and the Internet, if you dial 8 800 707 33 33
- Customer Service CDMA cellular customer support waiting for you by phone 8 800 450 01 56 .
- If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 – qualified specialist services information support for CDMA subscribers will be happy to answer all your questions.
- Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
- If you have any questions regarding the service broadband access in Internet provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 , where you can always get detailed advice.
- Have you contacted customer support, but are you unsatisfied with the operator's performance? For filing complaints and various claims phone number created 8 800 300 18 03 .
These phones, as you already understood, work throughout Russia. For example, for me, who lives in St. Petersburg, in order to call Rostelecom St. Petersburg, I also need to choose a technical support phone number from those listed above.
How to call the Rostelecom operator in international roaming
Well, okay, the fact is that there are many ways to contact the Rostelecom operator in Russia - we figured it out. But what to do if you are abroad?
How can you contact representatives of the cellular operator Rostelecom if you are in international roaming?
Yes, almost the same! Once again, the Rostelecom support service will help you, whose phone number in this case will be slightly different. But it's also free.
Yes Yes! All you need to do in Roaming is call the phone number +7 902 188 18 10 . FOR FREE!!!
The only thing worth paying attention to is that you should dial the Rostelecom operator’s number exactly this way - in the international format, that is, through +7.
When you don't have your phone at hand...
And in conclusion, a few words about the fact that Rostelecom also has an Internet support service.
It is needed in cases where it is not possible to call Rostelecom operators on the hotline. It happens that the phone breaks down or gets lost. Or even worse - there are suspicions that your phone has been stolen, and this bastard has gained access to your SIM card and personal account. What to do in such cases?
First of all, don’t panic! You have a chance to get a full consultation with a specialist if you have access to the Internet. This is where the Rostelecom Internet Hotline will help.
You can promptly ask the hotline specialists any questions at “ Personal account", on the "Write to support" page.
Maybe this is the only one real way contact Rostelecom technical support, huh?
So, were you able to reach them?