Sample contract for Internet provider Rostelecom. How to terminate a contract with Rostelecom for telephone, Internet or television

There are plenty of complaints from Rostelecom subscribers online. This and low speed connections, and without the client’s knowledge connected additional paid services, and many other very good reasons for parting with the provider. In this regard, many subscribers are wondering how to terminate the contract with Rostelecom and no longer use the company’s services?

If you became a Rostelecom subscriber, you entered into service agreements home phone, cable television and cellular communications. Accordingly, you must have all original documents in your hands.

Giving up your home phone

To cancel home phone services, you must take a standard service document and visit the Rostelecom claims office. Pay attention to this point! Not every branch has the right to disconnect services!

If the contract cannot be found because it was drawn up a long time ago, then remember who drew it up. Only the citizen with whom the service document was signed has the right to terminate it. On his behalf, you must write an application to disconnect the service. If for some reason this person is not able to do this himself, then a written power of attorney with the authority to disconnect can be issued. The application must be accompanied by photocopies of both passports - the owner of the agreement and the authorized person.

If you do not have time to visit the office, you can send a request by registered mail with a package of the following documents:

• An arbitrarily written statement with the wording - I ask you to disconnect and terminate the previously concluded service agreement.
• A photocopy of the civil passport of the owner of the number.
• Photocopy for Rostelecom service.
• A photocopy of the power of attorney.

At the end of the application, provide contact information - a telephone number where you can be reached.

Termination of the Rostelecom telephone contract will be carried out if:

1. You are not a debtor to Rostelecom, and you have paid all previously issued invoices.
2. Even if you have already submitted an application, but the company has not yet terminated the contract with you, you also need to pay for using the phone.

If you use the channel telephone communication to access the Internet, then when you turn off your phone, you will lose access to the World Wide Web.

The steps for termination in this case are similar to the previous option: filing an application on behalf of the owner. All invoices issued must be paid, otherwise penalties will be assessed, which you will have to pay additionally.

The process of terminating a contract for Internet and cable TV

If an agreement was drawn up for Internet and cable television services, then termination is a little more complicated.

Rostelecom, along with a package of Internet services, offers to rent equipment that is fully compatible with the provider’s transmission lines. Company employees sometimes impose penalties for early termination of a contract in the amount of 500 rubles. And for the use of equipment you also need to pay a rental fee, or buy it out completely - it all depends on the conditions specified in the contract.

But! There may be a fraudulent scheme here - you need to read the document being signed very carefully! The standard samples for the use of equipment by a subscriber say that the client can sell it to the company until the full cost is repaid.

It is not beneficial for employees to accept even working equipment, and they may refer to some internal order, which does not allow them to do this, that is, the equipment was purchased under a purchase and sale agreement (on enslaving conditions).

What needs to be done to avoid buying back used equipment?

1. Write an official complaint to the name general director Rostelecom in 2 copies.
2. In the text of the complaint Special attention indicate the employee’s reference to an internal order that does not allow the equipment to be handed over, which is contrary to consumer rights.
3. Indicate the period for consideration of your claim, after which you reserve the right to go to court to protect your interests.

After these actions, the employee usually changes his mind and decides not to complicate matters, agrees to terminate after the delivery of all additional leased network equipment. It is necessary to hand over the equipment in order to avoid paying rent for it in the future.

PUBLIC OFFER on the conclusion of an agreement for the provision of long-distance and international telephone communication services on the terms of choosing Rostelecom OJSC as the operator of long-distance and international communication for each call on the territory of the Russian Federation, with the exception of the constituent entity of the Russian Federation, Moscow, Moscow Open joint-stock company of long-distance and international electrical communications "Rostelecom" (hereinafter - "Rostelecom"), operating on the basis of a license for the provision of long-distance and international communication services No. 29777, issued on December 11, 2003. , represented by President Alexander Yuryevich Provotorov, acting on the basis of the Charter, will enter into an agreement for the provision of long-distance and international telephone services (with the condition of choosing Rostelecom OJSC as the long-distance and international communication operator for each call) on the following terms with any person , meeting the criteria set out in clause 1.2. below, 1.DEFINITIONS: 1.1. “Agreement” means an agreement for the provision of long-distance and international telephone communication services (with the condition of choosing Rostelecom OJSC as the long-distance and international communication operator for each call) concluded between Rostelecom and the User by accepting this public offer completed by the User in accordance with Article 3 below, together with all Appendices, Amendments, Additions and Additional Agreements thereto. Any reference in this public offer to the Agreement (Article of the Agreement) and/or its terms means a corresponding reference to this public offer (its Article) and/or its terms. 1.2. “User” means an individual or legal entity who is a subscriber of the Local Communications Operator, who has made acceptance in the manner provided for in Article 3, as a result of which the Agreement is considered concluded between this person and Rostelecom. 1.3 “Billing period” means the calendar month beginning immediately after the month in which the Communication Services were provided to the Users. 1.4 "Parties" means Rostelecom and the User. Rostelecom and the User individually may also be referred to as a “Party”. 1.5 “Tariff” means the price at which payment is made for the provided Communication Service between the Parties. 1.6 “Communication service” means international and long-distance telephone services that are provided by Rostelecom to the User under the Agreement using an automatic service system and with the help of a telephone operator. 1.7. “User equipment” means user (terminal) equipment installed at the place of permanent residence (place of registration) of the User, who is an individual, or at the location of the User - legal entity. The location of the User, a legal entity, for the purposes of this Agreement means the legal address of the User and (or) another address at which the User carries out his activities. 1.8. “Agent” means a legal entity that has the right to carry out actions related to carrying out settlements with the User for communication services provided by Rostelecom, conducting claim work with the User on the basis of an agreement concluded with Rostelecom. The list of Agents indicating the territory served by the Agent and (or) categories of Users served by the Agent is communicated to Users by Rostelecom through the media and may change from time to time. 1.9. “Rostelecom Payment Acceptance Agent” means a legal entity that has the right to accept payment from Users for communication services provided by Rostelecom on the basis of an agreement concluded with Rostelecom. The list of Rostelecom Payment Acceptance Agents, indicating the territory served by the Payment Acceptance Agent and (or) the categories of Users served by the Agent, is communicated to Users by Rostelecom or the Agent through the media and may change from time to time. 1.10. “Payment Acceptance Agent” means a legal entity that has the right to accept payment from Users for communication services provided by Rostelecom on the basis of an agreement concluded with the Agent. The list of Payment Acceptance Agents, indicating the territory served by the Payment Acceptance Agent and (or) the categories of Users served by the Agent, is communicated to Users by the Agent through the media and may change from time to time. 1.11. “Rules” means the Rules for the provision of local, intrazonal, long-distance and international telephone services in force on the date of entry into force of the Agreement. 1.12. “Local telecommunications operator” means a legal entity licensed to provide local telephone communication services on the territory of the Russian Federation or its part, which provides the User with access to the Communication Service, the electrical communication network of which has access to the communication network common use RF and whose subscriber is the User. 2. SUBJECT OF THE AGREEMENT Rostelecom undertakes to provide the User with Communication Services when making calls from the User Equipment, and the User undertakes to pay for Communication Services on the terms and in the manner set out in the Agreement. 3. CONCLUSION OF AN AGREEMENT AND CONDITIONS FOR THE PROVISION OF COMMUNICATION SERVICES 3.1. An individual or legal entity that is a subscriber of the Local Communications Operator is considered to have entered into an Agreement with Rostelecom and accepted all the terms of this public offer (accepted it) in the following cases: 3.1.1. a) the following actual sequential actions are performed by an individual or legal entity who is a subscriber of the Local Communications Operator: dialing “8” from the User Equipment; dialing the telephone network selection code of OJSC Rostelecom for a long-distance telephone connection ("55") or for an international telephone connection ("10"); dialing the numbering zone code of the called subscriber; dialing the subscriber number of the called subscriber; or b) the following actual sequential actions are performed by an individual or legal entity who is a subscriber of the Local Communications Operator: dialing “8” from the User Equipment; dial access code ("15"); dialing the code for selecting the operator of the long-distance and international telephone network of OJSC Rostelecom ("55"); for a long-distance telephone connection - dial "8", dial the numbering zone code of the called subscriber, dial the subscriber number of the called subscriber; or, with an international telephone connection - dial “10”, dial the numbering zone code of the called subscriber; dialing the subscriber number of the called subscriber, or c) the commission by an individual or legal entity who is a subscriber of the Local Communications Operator of the following actual sequential actions: dialing “8” and the access number to the Communication Services provided by Rostelecom OJSC with the help of a telephone operator, information about which The user can receive through the information and reference service "07" and (or) another service; ordering a long-distance or international telephone connection through a telephone operator using an immediate or custom service system, in accordance with the Rules. 3.1.2. Establishing a telephone connection as a result of performing the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1 of the Agreement. 3.2.An individual or legal entity who is a subscriber of the Local Communications Operator, from the moment of establishing the telephone connection specified in clause. 3.1.2 of the Agreement, becomes a User, acquiring all the rights and obligations of the User provided for by the Agreement. 3.3. After concluding the Agreement, the User has the right to receive Communication Services, and Rostelecom, if available, technical feasibility and if the User has access to long-distance and international telephone services, he is obliged to provide the User with Communication Services. 3.4.To receive communication services by automatic system service, the User must perform the actions specified in subparagraph a) or subparagraph b) of clause 3.1.1. Agreement. The dialing procedure is specified in subparagraph b) of paragraph 3.1.1. The Agreement is applied if there is a technical and organizational possibility of implementing this format in the networks of the Local Communications Operator. If there is no technical and organizational possibility of implementing this format in the networks of the Local Communications Operator, when establishing a telephone connection automatically, the dialing procedure established in subclause a) of clause 3.1.1 of the Agreement is applied. To receive communication services with the help of a telephone operator, the User must perform the actions specified in subclause c) of clause 3.1.1. Agreement. 3.5. The communication service is considered provided from the moment a telephone connection is established as a result of the User performing the actions specified in subclause a), subclause b) or subclause c) of clause 3.1.1. Agreement. 3.6.Access to Communication Services provided to the User from User Equipment may be suspended at the initiative of Rostelecom in the cases provided for in clause 6.2 of the Agreement. 3.7. Rostelecom, if there is a partial lack of technical capability to provide the User with Communication Services, has the right to introduce restrictions on the number of orders for calls and the duration of the conversation, and if there is a complete lack of technical capability to provide Communication Services, it has the right to refuse to provide Communication Services. The User must be notified of the introduction of restrictions on Communication Services at the time of accepting an order or at the time of providing a telephone connection with a custom service system. In the event of long-term restrictions on the use of telephone communications, Rostelecom must take measures to inform the User about this using the media, help services, advertisements in points of collective use of communication services, etc. 3.8. The user agrees to the processing of his personal data by Rostelecom and/or third parties, including representatives of Rostelecom, for the following purposes: - for information and reference services; - to provide persons making payments for Services on behalf of Rostelecom with the collection of debt for Services from the User, or persons to whom the right to claim such debt has been transferred. The processing of personal data refers to actions (operations) with personal data, including collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction of personal data. This consent is given for the period from the moment of conclusion of the Agreement until the moment of termination of the Agreement and/or full fulfillment by the Parties of their obligations under the Agreement, depending on which of these circumstances occurs later. 3.9. In case of disagreement of the User - an individual with the provision of information about him by Rostelecom in accordance with clause 3.8. these conditions do not apply to the relationship between the Parties, provided that the User, an individual, signs the appropriate statement waiving the application of clause 3.8. and will send it to Rostelecom during the validity period of the Agreement. In this case, the provisions of clause 3.8. will not be subject to application from the moment Rostelecom receives the corresponding application. 3.10.Clause 3.9. The Agreement does not apply to cases where information about the User - an individual is provided to make payments for Services on behalf of Rostelecom, as well as to consider claims of Users - individuals in connection with the Services provided. 4. RIGHTS AND OBLIGATIONS OF THE PARTIES 4.1. Rostelecom undertakes: 4.1.1. To provide the User with Communication Services in accordance with the legislation of the Russian Federation, the Rules, national standards, technical standards and the rules, license, as well as the Agreement (including eliminating, within the established time frame, malfunctions that arose due to the fault of Rostelecom and impeding the use of Communication Services). 4.1.2. If technically possible, as well as provided there is access to the Communication Services from the User Equipment, Rostelecom will provide the User with the opportunity to use the Communication Services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation. 4.1.3. In accordance with subparagraph d) of paragraph 59 of the Rules, notify the User through the media about changes in Tariffs for telephone services at least 10 days before the introduction of new Tariffs. Changes in Tariffs are formalized Additional agreement to this Agreement, which is concluded between Rostelecom and the User through the User’s acceptance of the relevant public offer of Rostelecom. 4.1.4.Fulfill other obligations of Rostelecom provided for by the current legislation of the Russian Federation and the Agreement. 4.2. The User undertakes: 4.2.1. To make payment for the Communication Services provided to him within the terms and conditions stipulated by the Agreement. The User, who is an organization financed from the budgets of the appropriate level, is obliged to use the Communication Services exclusively within the budget funding limit established for such User. 4.2.2. Fulfill other obligations of the User provided for by the current legislation of the Russian Federation and the Agreement. 4.3. Rostelecom has the right: 4.3.1. Change Tariffs in accordance with clause 4.1.3. Agreement. 4.3.2. Initiate a temporary suspension of the provision of access to long-distance and international communications to the User in the cases provided for in clause 6.2. Agreement. 4.3.3. Make changes to the terms of the Agreement by sending the User relevant offers and/or posting relevant public offers to change the terms of the Agreement (including by publishing in the media), containing an indication of the method of acceptance of such offers (public offers). From the moment the User takes legal or other actions to accept the specified offers (public offers), in accordance with the instructions set out therein, the Agreement will be considered amended and will be valid in the new edition. 4.3.4 If the User fails to pay the bills provided for in this Agreement, take measures provided for by law to recover from the User the amount of outstanding obligations and losses. Rostelecom has the right to involve third parties in debt collection, and the provision of information necessary for debt collection does not constitute a violation of the provisions of this Agreement, the Rules and current legislation on the disclosure of communication secrets and confidential information. 4.4. The User has the right: 4.4.1. To make claims on the received invoice in the manner provided for in Article 7 of the Agreement. 4.4.2. Refuse to pay for communication services provided to the User without his consent. When performing the actions specified in clauses using the User Equipment. 3.1.1. of the Agreement, the communication service is considered provided with the consent of the User. 4.4.3. Use the Communication Services around the clock on all days of the week, subject to the restrictions established by the Agreement. 5. PAYMENT PROCEDURE 5.1. Tariffs for long-distance communication services are established and changed in accordance with the current legislation of the Russian Federation. Tariffs for international communication services are set by Rostelecom and can be changed at any time. 5.2. The tariff unit for long-distance or international telephone connections is established by Rostelecom and is one minute. If the connection was less than a full minute, rounding up is done to the nearest full minute. The duration of a long-distance or international telephone connection is recorded in accordance with the tariff unit adopted by Rostelecom. The tariff unit can be changed by Rostelecom at any time unilaterally. 5.3. The User is obliged to pay for the Communication Services provided to him by Rostelecom in cash through the payment points of Rostelecom, Agent, Rostelecom Payment Acceptance Agent or Payment Acceptance Agent, or by bank transfer, based on an invoice for payment for Communication Services (hereinafter referred to as the “Invoice”) issued by Rostelecom or an Agent on behalf of Rostelecom, according to the bank details specified in the Invoice. 5.4. An invoice for payment for Communication Services is issued by Rostelecom or an Agent on behalf of Rostelecom before the 8th day of the month following the month in which the Communication Services were provided, indicating the total amount of payment, as well as indicating each type of Communication Services, their volume and cost. The basis for issuing an Invoice to the User is the data obtained using the equipment used to record the volume of communication services provided. Payment for Communication Services is made monthly, within 20 days from the date of the Invoice. 5.5. Delivery of the Invoice is carried out within the time limits provided for by the Rules, in one of the ways chosen by Rostelecom - through the information and reference system " Personal Area"via the Internet, at the e-mail specified by the User, at the Sales and Service Center of Rostelecom or the Agent, at the fax number specified by the User, by mail or courier to the installation address of the terminal subscriber device, or in another way. Failure to receive an Invoice is not grounds for violation of the User's obligations 5.6. If the Invoice is issued by Rostelecom, payment for Communication Services is made by the User to Rostelecom in cash at its payment points, or to the payment points of the Rostelecom Agent for accepting payment, or by transfer Money to the current account specified in the Invoice. 5.7. If the Invoice is issued by the Agent on behalf of Rostelecom, payment for Communication Services is made by the User to this Agent in cash at his payment points, or at the Agent's payment points for accepting payment from the corresponding Agent, or by transferring funds to the current account specified in the Invoice. 5.8. When paying for communication services by non-cash funds, monetary obligations The User's payment for the Communication Services provided to him is terminated from the moment funds are credited to the bank account specified in the invoice issued to the User. When paying for Communication Services in cash, the User's monetary obligations for the Communication Services provided to him are terminated from the moment the funds are deposited at the payment points of Rostelecom or the Rostelecom Agent for collecting payment (if the Invoice is issued by Rostelecom), or at the payment points of the Agent or the Payment Collection Agent of the corresponding Agent (if the Invoice is issued by the Agent). 5.9. Settlements with the User, who is a legal entity, can be made in cash, only within the limits established by law for legal entities at payment acceptance points of the Agent, Rostelecom, Rostelecom Payment Acceptance Agent or Payment Acceptance Agent. 6. RESPONSIBILITY OF THE PARTIES 6.1. For failure to fulfill or improper fulfillment of their obligations under the Agreement, Rostelecom and the User are liable in accordance with the current legislation of the Russian Federation (including the Rules) and the Agreement. 6.2. In case of late payment or other violation by the User of the requirements established by the Law of the Russian Federation “On Communications”, the Rules or the Agreement, Rostelecom has the right to initiate unilateral suspension of the provision of access to Communication Services for the period until the User fully repays the debt, or, accordingly, elimination of other violations committed by the User. Resumption of access to Communication Services is carried out by Rostelecom within 5 working days from the date the User fulfills the violated obligations. 6.3. In case of non-payment, incomplete or untimely payment for Communication Services, Rostelecom has the right to collect from the User a penalty in the form of a penalty in the amount of 1% (one percent) of the cost of services provided in the month preceding the Billing Period, but unpaid, not paid in full or late paid Communication services for each day of delay up to the day the debt is repaid, but not more than the amount due for payment. The user is obliged to pay such a penalty to Rostelecom within 5 (five) calendar days from the moment Rostelecom presents him with a demand for payment. 7. DISPUTE RESOLUTION 7.1. In case of disputes and disagreements under the Agreement, they are subject to settlement in the manner provided for in this Article 7. 7.2. If Rostelecom fails to fulfill or improperly fulfills its obligations to provide Communication Services, the User, before going to court, submits a claim to Rostelecom. The User's claims are presented and considered in the manner and within the time limits provided for by the current legislation of the Russian Federation. If the User's claim is rejected in whole or in part, or if a response to the claim presented by the User is not received within the time frame established for its consideration by the legislation of the Russian Federation, the User, who is an individual, has the right to file a claim in court in accordance with the rules on jurisdiction established by the Law of the Russian Federation "On the Protection of Consumer Rights" dated 02/07/92 (No. 2300-1), and the User, who is a legal entity, has the right to bring a claim to the court at the location of the Agent, if settlements with the User for Communication Services are carried out by the Agent, or to the court at the location of Rostelecom (or a branch of Rostelecom , in the coverage area of ​​which the User’s place of residence (location) is located) - if payments to the User for Communication Services are carried out by Rostelecom. 7.3. In case of failure by the User to fulfill the obligations to pay for the Services, in whole or in part, Rostelecom has the right to file a claim in court against the User at its choice either at the place of residence (location) of the User, or at the location of Rostelecom (or a branch of Rostelecom in the coverage area of ​​which is the place of residence (location) of the User), or at the location of the Agent (or a branch of the Agent in whose coverage area the place of residence (location) of the User is located). 8. FORCE MAJEURE 8.1. The parties are released from liability for non-fulfillment or improper fulfillment of their obligations under this Agreement if they prove that proper fulfillment was impossible due to force majeure, that is, extraordinary, unforeseen and unpreventable circumstances under the given conditions. At the same time, the presence of force majeure extends the period for the Parties to fulfill their obligations under the Agreement in proportion to the duration of its validity. If force majeure lasts more than six months, the Parties are obliged, at the proposal of one of the Parties, to agree on further terms of action and/or the possibility of terminating the Agreement. 8.2. If failure to comply with the deadline for the provision of Communication Services was due to force majeure circumstances, the Parties, by agreement between themselves, are obliged to determine new term provision of communication services. 9. TERM OF THE AGREEMENT. CONDITIONS FOR CHANGE AND TERMINATION OF THE AGREEMENT 9.1. The Agreement comes into force from the moment an individual or legal entity who is a subscriber of the Local Communications Operator accepts this public offer in the manner provided for in Article 3 of the Agreement, and is considered concluded for an indefinite period. 9.2. The contract may be terminated or amended in cases and in accordance with the procedure provided for by law. Russian Federation and the Agreement. In the event of termination of the Agreement, the Parties must make mutual settlements for all obligations. 10. OTHER PROVISIONS 10.1. All legal relations of the Parties arising in connection with the provision of Communication Services by Rostelecom to the User, not directly regulated by the Agreement, are governed by the Rules, as well as other legal acts of the Russian Federation. Rostelecom and the User acknowledge that the Agreement is binding on both Parties in terms of all conditions. 10.2. The User is familiar with and agrees with the characteristics of the Communication Services provided, regarding their quality, reliability and limitations. The User is familiar with the Rules and undertakes to comply with them. 10.3. All of its rights and obligations (or part thereof) under the Agreement may be transferred by Rostelecom to a third party without the consent of the User, but with mandatory prior written warning to the User. 10.4. Since an agreement has been concluded between Rostelecom and the Agent, on the basis of which the Agent has the right to carry out actions to issue invoices to the User for the provided Communication Services, receive payment from the Users for the provided Communication Services, as well as actions to conduct claim work with the User, the User agrees, accordingly , accept invoices issued by the Agent for Communication Services, make payments for Communication Services to the Agent and, in the manner provided for in this Agreement, forward to the Agent claims against Rostelecom caused by non-fulfillment or improper performance of the Agreement on the part of Rostelecom. 10.5. In the event that the place of residence (place of registration) of the User - an individual, or the location of the User of a legal entity does not coincide with the territory served by the Agent, and (or) the User is not included in the category of Users served by the Agent, the provisions of this Agreement relating to the Agent , when performing the Agreement by its Parties are not applied. 11. Address and bank details of OJSC Rostelecom OJSC Rostelecom Legal address: 191002, St. Petersburg, Dostoevsky St., 15 Current account: 40702810300000000610 In OJSC AKB Svyaz-Bank Correspondent account: 30101810 900000000848 BIC : 044525848 INN: 7707049388 KPP: 771032001 OGRN: 1027700198767 12. Signature from OJSC Rostelecom From Rostelecom: Provotorov A.Yu. 6

IN Lately Internet from Rostelecom has worsened your quality indicators. This has led to the majority of clients fleeing to other providers. Having decided to take this step, the user is faced with the question - how to terminate the contract with Rostelecom?

Internet shutdown Rostelecom

The question is not an easy one, since at the time of connection a written contract was concluded with this company, and simply “hushing up” this matter would be wrong. In order not to run into unnecessary litigation and similar problems, it is recommended to go through the procedure of disabling the service.

For more information on how to disconnect from Rostelecom completely, for this you will need to collect all the documents:

1. Passport (identity card of the person in whose name the Rostelecom Internet was registered);
2. Agreement with the provider;
3. Come to the office for an appointment and write a corresponding application (according to the sample);
4. At the end of the paperwork, you need to return the equipment that was issued by the company for the duration of using their services.

You can completely disconnect from the Rostelecom Internet only if there is no negative balance on your personal account.

Voluntary blocking

Now we know how to disable Rostelecom services completely. In addition, there is a voluntary blocking function. It is used by people who often go on vacation long time in order to get rid of unnecessary expenses.

In order to use voluntary blocking you must:

1. Come to the company's office and write a corresponding application or enable the service in the subscriber's personal account;
2. According to the standard form, it must indicate the personal account and the period for which the Internet should be suspended.

The “voluntary blocking” function must be enabled for at least one month. You can temporarily disconnect from Rostelecom’s Internet for no more than 90 days.

Since the beginning of 2015, you can turn it on by telephone (tel. 8 800 707 12 12). Having suspended the use of the Internet, payment for the rental of equipment and port is charged according to the tariff:

• The first month is free;
• Starting from 2 months – 5 rubles per day.

Recovery after a voluntary lockdown

To restore the Internet after a voluntary blocking, you must:

• Call the company's hot number;
• Using another Internet, disable the service in your personal account.

Turning off Rostelecom television

Termination of the Rostelecom contract regarding television:

1. Come to the nearest company office;
2. Fill out the form to turn off TV (according to the DM and passport data);
3. When performing this procedure, it is worth keeping a copy for yourself;
4. After processing the application (within 3 days), the television will be turned off.

To hand over your iptv set-top box without going to court, you need to contact the company’s office in person with an application. You can download the application for delivery of the Rostelecom set-top box using the link. You can only suspend this service via the Internet.

Disabling paid channels

Shutdown procedure paid channels is as follows:

1. Go to the TV tuner menu;
2. Go to the “Interactive menu”;
3. Select “service management”;
4. Click on the “connected packages” button;
5. Select “Disable”;
6. Save settings.

Disable View Control

To disable the “Manage Viewing” service you must:

1. Turn on the tuner and go to its menu;
2. Select menu " Additional functions»;
3. Line “View control”;
4. “disable” and “save changes”.

Canceling a subscription to a paid antivirus

It is also not difficult to cancel a paid subscription to Dr.Web antivirus as part of Rostelecom services:

1. You need to log into your personal account on the official website;
2. Find the “My” section;
3. Log in to “Subscriptions”;
4. Find required service, in our case it is Dr.Web antivirus;
5. Disable.

In case of any problems or termination of the agreement regarding the antivirus, we recommend contacting the Rostelecom operator.

Afterword

Now we know how to terminate an agreement with Rostelecom and all the intricacies of disabling their services. Procedures of this kind must be approached responsibly, so you should read the article carefully. Knowledge will help you save time and money.

With Rostelecom? Many people have to face this question for various reasons: a competitor of the provider offers more profitable terms provision of services, relocation, dissatisfaction with the quality of television (Internet or telephony), etc. Whatever of the above situations arises, subscribers using the services of Rostelecom should know that the principle of termination of contractual obligations is the same. In this article it will be discussed in detail. Also below are some nuances that all users of the provider should remember.

How to terminate an agreement with Rostelecom: four simple steps

1. We are preparing documents (a detailed list will be given below).
2. We go to the office and write a statement. The form will be provided by a service center specialist. You can also fill it out in advance by downloading a sample from the provider’s official website. You should avoid third-party web resources, as they may not have the most up-to-date document layout.
3. We return equipment. This point is relevant in cases where a TV set-top box, router or other equipment was rented. If the subscriber uses his own set-top box, for example, or purchased it (including in installments) from Rostelecom, then proceed to the point below.
4. We pay the received invoice. The payment document will arrive early next month. For those who use communication services from the operator in question, they know that charges for communication services provided, for example, in the current month will be made on the first days of the next month.

Who can terminate the contract?

Only the person whose data was used when concluding the contract can terminate the contract with Rostelecom for the telephone (as well as for the Internet and TV). Cases cannot be excluded when:

• the subscriber does not have the opportunity to contact the provider’s salon due to busyness/remoteness from his place of residence;
• the subscriber died.

In the first case, you can send documents by mail. In order not to lose the original documents when sending them, you should make copies of them. Waiting for a response when submitting an application this way can take a long time, so it is not recommended to resort to it. It is safer to visit the office and fill out an application in person.

For those subscribers who are interested in how to terminate an agreement with Rostelecom without contacting a company branch, it will be good news that you can send your relative or friend in your place. In this case, you must first issue a power of attorney (this can be a “general” power of attorney to perform any actions or a power of attorney to terminate a contract for communication services) with a notary.

If a subscriber who has entered into an agreement with Rostelecom has died, then his relatives also have the right to contact the provider’s service center and write a statement. What documents you will need to take with you will be described below.

List of documents required to close the contract

When visiting the office in person:

• original passport;
• a copy of the communication services agreement (if it is missing, you can do without it, since the second copy is in the archive of the provider);
• certificate of acceptance and transfer of equipment (such a document is issued every time a subscriber purchases equipment or leases it from a provider when concluding a contract for the provision of services);
• equipment listed in the act (this item is required for those subscribers who previously rented a TV set-top box and/or router).

The equipment must be returned in any case if the contract specifies its rental. Failure to return will result in continuing to be charged a monthly fee of larger size than previously accrued, although the provider will no longer provide services.

How to terminate an agreement with Rostelecom for the Internet or another service if the subscriber who entered into the agreement has died?

Relatives, having a death certificate in hand, can contact the service center and write a statement. You will need to have an identification document with you. If the contract includes “equipment for rent,” then it will be necessary to return it. Having other documents will be a plus.

When contacting the authorized representative service center, you must have a complete package of documentation plus a power of attorney to perform operations.

Where to apply with documents?

Not every salon with a Rostelecom sign above the entrance should be approached to perform such a complex procedure as terminating a contract. Where to terminate the contract with Rostelecom can be found on the provider’s website or can be found out at toll free number support lines. Most often, such actions are performed at service centers. Sales offices and information desks will refuse to perform this operation. Rostelecom has combined salons where it is possible to conclude a contract, obtain information on it, and also terminate it.

Return of equipment

The Rostelecom company provides its clients with the opportunity to use the company’s equipment (rent it) and buy it (immediately or in installments). In the first case, when a TV set-top box or router is taken for temporary use, they will need to be returned upon termination of the contract. The functionality of the equipment will be checked by a company specialist upon delivery of documentation and equipment.

It is possible that the equipment is purchased by the client. Payment for it can be made one-time (in full) or monthly (in installments).

The type of equipment purchase is specified in the contract. Therefore, it is recommended that you carefully read its contents so as not to receive an unpleasant surprise later.

In what cases can termination of a contract be refused?

Often, subscribers who want to stop using the services of the provider we are considering have to face a number of difficulties when closing their personal account. Many people complain that they are denied termination, citing debt. Indeed, the only reason why a service center specialist can refuse to accept an application is the presence of a debt. Lack of payment for the previous period is not considered a debt (after issuing an invoice, receipt of funds before the 25th of the month is acceptable).

Other nuances

• As mentioned earlier, terminate the contract with Rostelecom for home Internet, is possible only if there is no debt on the account. Therefore, it is recommended to repay it immediately and only then go to the branch to terminate the contract.
• In case of early termination of the contract, a recalculation for communication services is possible for those users who connected to the provider during the promotion period. The use of the recalculation mechanism in a particular case should be checked with the company’s specialists.
• After termination of the contract, it will be necessary to pay the accrual for the previous period. The invoice for payment will be received in paper or in electronic format at the beginning of next month.
• If you want to refuse one of the company’s services and continue to use the second (with a complex connection), you should also contact the communication salon and write a corresponding application.

How can I find out if I have a debt?

Before contacting the company’s office and writing an application to terminate the contract, you should make sure that there is no debt on your personal account. This can be done over the phone by calling hotline company or look in your personal account (on the official website or in mobile application). Also, during a personal visit to the provider’s office, you can find out whether there is a debt. Only after this will it be possible to receive a form to fill out an application for termination of the contract. By the way, most branches of the company have ATMs and special payment terminals, using which you can not only pay off your existing debt, but also make a monthly payment personal account for any of the services used under the contract.

Conclusion

In this article, we looked at how to terminate an agreement with Rostelecom for television, telephone and Internet services. Regardless of what service is used, the method for disabling it is the same - you must contact the provider’s service center. This also applies to situations when it is necessary to terminate the contract with Rostelecom for a home telephone.

You can also send your application by mail, but in this case you cannot be sure that it reached the addressee and was considered by him. To perform such serious operations, it is recommended to contact Rostelecom salons.

The form of the Agreement for the provision of communication services, along with the operator’s details, the rules for the provision of communication services, is posted for review on the operator’s website and is available at the link http://www.onlime.ru/abonents/documents/.

The appearance of the Agreement form looks like this:

It is important to note that the Agreement is filled out in the subscriber department or service centers of the operator by the potential subscriber personally, or by an authorized representative with a completed power of attorney to conclude an agreement with Rostelecom. In any case, the individual issuing the application must provide a passport.

When filling out, in addition to passport and registration data, the necessary options for providing additional ones are checked.

Before you go to conclude an Agreement with Rostelecom, we recommend that you thoroughly study the Rules for the provision of communication services of PJSC Rostelecom individuals. By the way, there are repeated references to them in the contract form itself, printed in small print at the bottom of the document. Let me change shape standard contract you are not able to, but you can always show yourself as a legally competent person, and, if particularly necessary, demand the drawing up of a Protocol of Disagreements for the concluded agreement, in which controversial issues can be taken into account.

Equipment rental

Typically, providers organize various promotions to provide shareware equipment for free, which significantly attracts interest potential clients. And in combination with “tasty” tariffs, it seems impossible to refuse at all.

When renting equipment, do not forget to request the execution of an equipment acceptance certificate as an addition to the main Agreement.

In the future, if you decide to terminate the contract, you will have to return the equipment to the operator. And, if there is no acceptance certificate, you will have to compensate the cost of the equipment in full

Please note that if you refused Rostelecom’s services and did not return the equipment, then you will still continue to be charged rent, but not at the promotional rates, but at the base rate.

Contract number

An important point to remember is the contract number or, in other words, the personal account number. It will be useful when making payments for the Internet both at stationary payment acceptance points and online payments or using payment terminals. If you only use a home phone, you don’t have to remember the contract number, just remember the phone number

You can find out the contract number by going to the official website http://www.rostelecom.ru/, selecting your region in the upper right corner of the page and only then, logging into your Personal Account after entering the login and password provided by the operator upon connection, in the settings you will see the required a combination of 14 numbers (circled in the figure)

If you are not an Internet subscriber, then you can see your personal account in the monthly receipt sent to you.

Public offer agreement

Typically, contracts are concluded as follows: one party sends a proposal to conclude a contract, and the other party, if it agrees with the terms, signs the contract. But counterparties cannot always be in one place at the same time to conclude an agreement. Plus, the operator (in our case Rostelecom) can offer the conclusion of an agreement or annexes to it to an unlimited number of subscribers simultaneously by publishing the text of the offer on its official website or in the media. This constitutes an offer.

The contract is concluded by the mutual will of the counterparties, when the person who received the offer, through certain actions (registration on the website, making a payment, etc.) accepts his consent.

This should be taken into account when preparing a claim for filing a lawsuit against Rostelecom, if such a need arises and the Agreement or Addendums to it have previously been accepted.

More information about Rostelecom’s offer can be found on the operator’s official website https://moscow.rt.ru/service/srvhometel/tel_dictionary/doc_tel.