Rostelecom cable television hotline phone number. Hotline

It is simply impossible to do without technical support when using the services of any telecom operator - users are regularly plagued by various problems, and they also have questions that require answers. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing Rostelecom contacts, you can quickly solve any problem and get answers to your questions. You will find all contact numbers of this operator in our review.

Rostelecom contacts for individuals

If there are problems with communication, they need to be resolved urgently. After all, many people cannot imagine life without Internet access. In addition, Rostelecom offers its subscribers many other services - landline telephony and digital television. When any problems arise on the communication line, as well as on the subscriber or operator equipment, subscribers experience inconvenience due to a non-working phone, unstable TV reception or difficulty opening pages in the browser. By recording Rostelecom contact numbers in your phone book, you can quickly solve almost any problem. Let's look at these numbers in more detail.

The first and most important contact is the number 8-800-100-08-00. You can use it to clarify:

Some questions regarding connection;
Payment issues;
Brief information on the services provided.

That is, there is a center for primary work with clients here. In some regions, this number has a full-fledged help desk, but in Moscow Rostelecom services are provided under the OnLime brand, so you should use other contacts to obtain information and solve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact your nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, Rostelecom’s contact list includes the number 8-800-707-80-00. Rostelecom's contact center for connection issues operates here. If you are a future subscriber, feel free to call this number and do not forget to create the appropriate contact in your phone book.

For existing subscribers who already use communication services, the following Rostelecom contact will be useful - this is the number +7-495-981-66-89. This phone has a full-fledged technical support line for all operator services.. If your phone does not work, the TV has stopped showing, or your connection to the Internet has been disrupted, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Rostelecom hotline contacts for solving technical problems are available around the clock. But during peak hours, support contacts may be overloaded and unavailable - try calling here later.

Rostelecom Internet contacts are represented by the address Email [email protected]. There is also another way to get help - through groups in in social networks. Company news is published here, and in discussions you can ask your question. Please note that here you will not be able to solve all problems - for some questions you need to contact Rostelecom’s telephone contacts.

Contacts for legal entities

In conclusion, we will review with you Rostelecom contacts for business users. Here is a list of available numbers:

8-800-301-01-60 – OnLime number for medium and small businesses, connection issues are resolved here;
8-800-301-02-60 – another OnLime brand phone to support the above business users;
For large businesses, Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down these contacts in your phone book so you don’t have to look for them at the most important moment.

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then in a simple way is a call to customer support. In the most major cities Russia has created special call centers that receive calls from all over the world. settlements countries. For convenience, each service has its own hotline and special numbers so that a specialist can short time find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

On your phone, you can call a short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Subscribers home phone can order long-distance and international calls by number 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09 .

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don’t want to wait, you can simply leave a request in your personal account. To do this, go to the address lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you solve your problem.

Rostelekom is the largest provider in Russia. Millions of citizens use its wired communications, Internet and television. It is logical to assume that the Rostelecom hotline does not stop day or night. Users in different regions have to deal with issues such as lack of Internet, unstable work TV, connection breaks, etc. How to call the operator? Does it exist single number, or are there separate numbers for individual regions and different problems? Can I get help online? There are many questions. Let's figure out what the Rostelecom hotline phone number is.

Reasons for calling Rostelecom

Rostelekom pleases its subscribers with a range of quality services. As a client, you can use:

mobile communications;
landline communications, both local and long-distance;
television on a paid basis;
Internet (Wi-Fi, FTTB, FTTH and DSL).

Using even one of the above, you need to know Rostelecom’s phone number, so that if problems or questions arise, you can quickly get answers and fix problems.

What questions do Rostelecom duty operators answer?

It will be extremely inconvenient for subscribers if the support service is scattered across different numbers. The provider has done everything to ensure that its users receive assistance from the company’s specialists easily and free of charge. You can call the Rostelecom customer service department if you have the following questions:

are you interested in additional options operator and want to know about their settings;
Rostelecom technicians are required to repair or configure equipment that has failed;
The telephone line needs to be repaired;
when connected, the equipment indicates errors;
how much do the services cost, etc.

You can call the operator on any issue related to its services, be it an unstable home Internet or a mobile phone that “eats” more money than expected. Rostelecom technical support is one of the most widespread universal services for legal entities and individuals using the provider’s services. If you need a Rostelecom help desk or a repair bureau, dial toll free number, you will receive answers to your questions or help from specialists who, after your communication with the operator, will come to the site and fix the problem. The Rostelecom operator number responds around the clock.

Where to call?

If you need to call the Rostelecom operator, the phone number is the same for all subscribers: 8 800 1000800. This is the main technical support service, which will redirect the caller to the right department, where they will provide specialized assistance, depending on the problem. Rostelecom technical support centers have been established in all regions of the country. This is one of the largest companies in Russian Federation, therefore, in addition to the single number, there are other regional technical support numbers, which can be found on the provider’s official website. For cellular network subscribers, there is a short number that users of other services cannot call. For example, Muscovites just need to dial 150 on their mobile phone. For residents of Samara and the region, 8800 1811830 will be relevant.

Completely different contacts are provided for St. Petersburg, Nizhny Novgorod, Tyumen, Magadan, etc. Calls are always free. For those who don't know where to call specific case, you should dial a single number, the answering operators will figure out whether you need Rostelecom technical support in the Internet or other areas, or whether your call should be directed to another service.

Other ways to get technical support

Answers to questions are received by personally appearing at the provider’s office. It should be understood that we are not talking about sales departments. Technical issues are resolved directly in the offices, where contracts are concluded between subscribers and the operator.

You can also go to the official Rostelekom website and fill out a special form on the page lk.rt.ru/?action=feedBack. The answer comes within a few hours. This path is only possible after registering on the resource. Opening a personal account on the provider’s website, which is done simply, will simplify many tasks. Technical support staff will be on hand at all times. Responses are received by email or telephone.

Registration in your personal account will allow you to decide technical problems and manage services for your own and those close to you. You will also have access to bonus program, which will make Rostelecom’s services even more profitable. Rostelecom has created a network of interaction with clientele. Work on improving it continues. It’s becoming easier and easier to call your provider and get help from their employees. The subscriber is required to ask correctly so that the problem is clear.

Every Internet provider has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require specialist intervention. And they start calling their provider's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any problem. Let's see how to reach technical support.

Basic telephone numbers for individuals

Rostelecom's Internet support service is able to solve any problems of subscribers. It operates 24 hours a day, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your Internet connection:

User equipment (modem, router) does not work;
Some resources (or all of them) do not open;
Access speed is lower than stated according to the tariff plan;
There were problems with payment for services;
An unknown debt has arisen;
Does not work Personal Area;
I can't change my tariff plan;
Additional services are not enabled.

Internet support from Rostelecom will solve any problem that arises. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, while others cannot be dealt with in a day.

In Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand, well-known to many Muscovites. Therefore, if you have any questions, you should contact OnLime specialists - they are the ones responsible for access to the World Wide Web. If you are just about to become a subscriber and you have any questions, you can ask them by calling 8-800-707-80-38. Please note that this line does not deal with calls for other problems - only connection issues.

Internet technical support phone number from Rostelecom (OnLayma) is 8-800-707-12-12. Be sure to write this number down in your phone book, because when your Internet breaks down, you will not be able to check it on your provider’s website. Please note that this line is intended for already connected subscribers. There is technical support here not only for the Internet from Rostelecom, but also for other services - television and telephony.

Rostelecom Internet technical support for legal entities

The Internet from Moscow's leading Internet provider is used not only by ordinary subscribers, but also by corporate clients. And they may also have problems accessing the Internet. For corporate clients belonging to the small business segment, the following telephone numbers of Rostelecom (OnLyma) technical support work:

8-800-301-01-60 – this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
8-800-301-02-60 – this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLaym) - technical support specialists will always come to the rescue and give all the necessary advice.

For representatives of the large business segment and state-owned companies, there is separate Internet technical support from Rostelecom. She is on the line with the number 8-800-200-3000. Call here if any of the services for large corporate clients does not work for you. Issues related to connecting new legal entity clients are also resolved here.

If you are an individual, and you can’t get through to Internet technical support, you don’t need to try to call other Rostelecom numbers - they won’t help you here. If you have problems dialing, try calling later - it is likely that the hotline will become free.

Rostelecom users often need to contact support. The operator's numbers are different and where to call in those or certain cases we will describe in detail in the article.

Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:

88001000800 – obtaining information on services, sales department;

By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.

For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact phone numbers for both individuals and legal entities.

Phone numbers for individuals

8 800 100 08 00 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
8 800 181 18 30 – calling customer technical support;
8 800 300 18 01 – landline telephony specialists;
8 800 300 18 09 – help desk;
8 800 300 18 02 – for cellular users;
8 800 707 18 11 – support for Internet users, repair requests;
8 800 707 18 00 – information about tariffs, bonuses, promotions;
8 800 300 18 03 – technical support for subscribers “ Home Internet" and "Interactive TV";
8 800 181 18 88 — regarding the provision of services mobile communications;
8 800 707 80 00 – ordering services for OnLime subscribers;
8 800 707 12 12 – technical support for OnLime clients;
8 800 707 80 39 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landlines. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available at 8 800 707 33 33.

Telephone numbers for legal entities

8800 200 00 33 – special Rostelecom technical support number;
8 800 200 30 00 – regional information and reference service for corporate clients;
+7 499 9998283 – capital information and reference service for legal entities.

When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. For clients in roaming, the telephone number +7 902 188 18 10 is provided. The prefix +7 is mandatory, since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.

All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

Using the form feedback on the official website or through the subscriber’s personal account using the link https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
You can also register an appeal by sending an email to: [email protected].
You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
Using the Rostelecom account on the social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
You can submit a claim by registered mail with a notification to the company's postal address (the address can be found on the Rostelecom website).
Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.