Mass effect andromeda gives an error. Mass Effect Andromeda won't install, won't launch, crashes, freezes

If you are faced with the fact that Mass Effect: Andromeda slows down, crashes, Mass Effect: Andromeda does not start, Mass Effect: Andromeda does not install, controls do not work in Mass Effect: Andromeda, there is no sound, errors pop up, saves do not work in Mass Effect: Andromeda - we offer you the most common solutions these problems.

First, check whether your PC's specifications meet the minimum system requirements:

• OS: 64-bit Windows 7, Windows 8.1 and Windows 10
• Processor: Intel Core i5 3570 or AMD FX-6350
• Memory: 8 GB
• Video: NVIDIA GTX 660 2 GB, AMD Radeon 7850 2 GB
• HDD: 55 GB free space
• DirectX 11

Be sure to update your video card drivers and other software

Before you remember the worst words and express them towards the developers, do not forget to go to the official website of the manufacturer of your video card and download the latest drivers. Often, drivers specially optimized for them are prepared for the release of games. You can also try installing a later version of drivers if the problem is not solved by installing the current version.

It's important to remember that you should only download final versions of graphics cards - try not to use beta versions, as they may contain a large number of no errors found or corrected.

Do not forget that for stable operation of games, installation of the latest version of DirectX is often required, which can always be downloaded from the official Microsoft website.

Mass Effect: Andromeda won't launch

Many problems with launching games occur due to incorrect installation. Check if there were any errors during installation, try uninstalling the game and running the installer again, after disabling the antivirus - often files necessary for the game to work are deleted by mistake. It is also important to remember that in the path to the folder with installed game There should be no Cyrillic characters - use only Latin letters and numbers for catalog names.

It also doesn’t hurt to check if there is enough space on the HDD for installation. You can try to run the game as Administrator in compatibility mode different versions Windows.

Mass Effect: Andromeda is slow. Low FPS. Lags. Friezes. Freezes

First, install the latest drivers for your video card; this can significantly increase the FPS in the game. Also check your computer's load in the task manager (opened by pressing CTRL+SHIFT+ESCAPE). If before starting the game you see that some process is consuming too many resources, turn off its program or simply end this process from the task manager.

Next, go to the graphics settings in the game. First of all, turn off anti-aliasing and try lowering the post-processing settings. Many of them consume a lot of resources and disabling them will significantly improve performance without significantly affecting the picture quality.

Mass Effect: Andromeda crashes to desktop

If Mass Effect: Andromeda often crashes to your desktop slot, try to start solving the problem by reducing the quality of the graphics. It is possible that your computer simply does not have enough performance and the game cannot run correctly. It's also worth checking for updates - most modern games have a system automatic installation new patches. Check if this option is disabled in the settings.

Black screen in Mass Effect: Andromeda

More often than not, the problem with a black screen is an issue with the GPU. Check if your video card meets the minimum requirements and install the latest drivers. Sometimes a black screen is a result of insufficient CPU performance.

If everything is fine with the hardware and it meets the minimum requirements, try switching to another window (ALT+TAB), and then returning to the game window.

Mass Effect: Andromeda won't install. Installation stuck

First of all, check if you have enough HDD space for installation. Remember that for the installation program to work correctly, the stated amount of space is required, plus 1-2 gigabytes free space on the system disk. In general, remember the rule - there should always be at least 2 gigabytes of free space on the system disk for temporary files. Otherwise, both games and programs may not work correctly or may refuse to start at all.

Installation problems can also occur due to a lack of Internet connection or unstable operation. Also, do not forget to pause the antivirus while installing the game - sometimes it interferes with the correct copying of files or deletes them by mistake, considering them viruses.

Saves not working in Mass Effect: Andromeda

By analogy with the previous solution, check the availability of free space on the HDD - both on the one where the game is installed and on the system drive. Often save files are stored in a documents folder, which is located separately from the game itself.

Controls not working in Mass Effect: Andromeda

Sometimes game controls do not work due to multiple input devices being connected at the same time. Try disabling the gamepad or, if for some reason you have two keyboards or mice connected, leave only one pair of devices. If your gamepad does not work, then remember that games are officially supported only by controllers defined as Xbox joysticks. If your controller is detected differently, try using programs that emulate Xbox joysticks (for example, x360ce).

Sound not working in Mass Effect: Andromeda

Check if the sound works in other programs. After this, check whether the sound is turned off in the game settings and whether the sound playback device to which your speakers or headset is connected is selected there. Next, while the game is running, open the mixer and check if the sound there is muted.

If you are using an external sound card, check for new drivers on the manufacturer's website.

The release of a new game from BioWare studio became one of major events this year, but unfortunately the developers were unable to avoid problems at launch. In this article, we examined in detail all the problems that arise and tried to find ways to solve them.

By the way, in fact, everything could have been much worse, because Andromeda is the first game in the series created on the new engine. We are talking about Frostbite, created by the bright minds of the guys from the DICE team, which at the end of last year greatly pleased fans of online shooters with the release of .

As always, before moving on to analyzing the technical problems of the game, you first need to make sure that the computer is completely ready for travel. This time it will be very distant and dangerous - after all, not every year you get a trip to a neighboring galaxy, which means you can’t do it without the appropriate preparation!

Mass Effect: Andromeda System Requirements

Minimum system requirements:

• OS: Windows 7/8/8.1/10 (x64 only);
• CPU: Intel Core i5-3570 3.4 GHz or AMD FX-6350 3.9 GHz;
• RAM: 8 GB;
• Video card: Nvidia GeForce GTX 660 with 2 GB of video memory or AMD Radeon 7850 with 2 GB of video memory;
• HDD: 55 GB;
• DirectX version: 11;
• Sound card

• OS: Windows 7/8/8.1/10 (x64 only);
• CPU: Intel Core i5 or similar;
• RAM: 16 GB;
• Video card: Nvidia GeForce GTX 1060 with 3 GB of video memory or AMD Radeon RX 480 with 4 GB of video memory;
• HDD: 55 GB;
• DirectX version: 11;
• Sound card: Compatible with DirectX 9.0c or higher.

Files, drivers and libraries

Each major release does not go unnoticed by two largest producers graphics accelerators - Nvidia and AMD. And even more so, there is no such situation that a new Mass Effect has been released, but there is no specialized driver. Therefore, before setting off to the black oceans of Andromeda, it is worth updating:

A prerequisite for the successful functioning of any game is the availability of the latest drivers for all devices in the system. Download the utility to easily and quickly download latest versions drivers and install them with one click: Now that the driver issue has been resolved, you can update the rest of the software, which is used in almost every game, just in case. These are DirectX, .NET Framework and, of course, Visual C++ extension libraries: MS Visual C++ is included in a separate list for your convenience; it is best to put them in order, but it is likely that some editions are already installed on the system. In this case, there is no need to reinstall them. That's all, now the on-board computer is fully prepared for flight. Ready, attention, start!

Mass Effect: Andromeda won't launch. Solution

Oops! It looks like something went wrong: the engine didn’t start, or maybe brake fluid spilled somewhere. There are two reasons why Mass Effect: Andromeda may not start. Let's look at them in order.

Firstly, the game will not launch if at least 42% of the distribution is not downloaded. The fact is that the project was released with support for the Ready to Play system, which allows you to play directly while loading. In this case, you will still have to wait until the minimum required amount of data is downloaded.

Secondly, your antivirus may mistake one of the game's executable files for malware. False alarm occurs in connection with the ActivationUI.exe file, which is located in the Core folder.

The file is 100% safe and is responsible for connecting the game interface. If the game does not start, try adding ActivationUI.exe to the exceptions list. By default, the file can be found in the following path: C:Program Files (x86)Origin GamesMass Effect Andromeda coreActivationUI.exe

Mass Effect: Andromeda is not available on Origin, the "Play" button does not work. Solution

This problem is typical not so much for the game itself, but for the Origin launcher, through which almost all games published by Electronic Arts are delivered. Even if the game is downloaded and installed at 100%, the “Play” button in the library may remain grayed out, meaning it cannot be clicked and, accordingly, the game cannot be launched.

There are two ways to solve it. The first one is simple and fast, but it doesn’t help everyone. It consists of disconnecting the Internet cable, turning off Origin, and then reconnecting the cable and turning on Origin.

The second method takes longer, but it helps everyone: you need to uninstall Origin and then reinstall it by downloading the installation file from the official website.

Black screen in Mass Effect: Andromeda when starting or maximizing a window. Solution

It can occur when starting the game, or when the user minimizes the game window and then maximizes it. In this case, the game process is displayed in the “Task Manager”, but the game itself does not start.

Before the first patch came out, this problem could be avoided by enabling borderless window mode in the game settings. Removing the Corsair Utility Engine program, which conflicted with Mass Effect: Andromeda, also helped.

On this moment The developers already support the Corsair Utility Engine, so you need to download the game update so as not to experience problems running the game.

In Mass Effect: Andromeda the error “DirectX function...” Solution

This is a typical “engine crash” of the game, which means it is related to Frostbite, the platform on which the game was created. Such errors periodically caused inconvenience to Battefield 1 players, but were later corrected by patches.

The "DirectX function..." error occurs due to a minor video memory leak in the game. This is why the game can crash on both old and new video cards, especially if the user loads the system with additional applications.

To reduce the likelihood of this error occurring, you should limit the consumption of system resources. To do this, you can close the browser, turn off heavy programs like Photoshop, which reserve video memory and RAM for your needs.

Mass Effect: Andromeda crashes to desktop in multiplayer. Solution

Very annoying problem, which occurs when trying to play a multiplayer game with a friend. At random times, the game may crash without any errors or notifications. Moreover, if you play with automatic selection, then there are no crashes.

This is probably a bug that causes the game to crash when the connection is unstable. Most games have a certain period of waiting for packets to arrive, and only after the “timeout” expires does the disconnect occur.

At the release of Mass Effect: Andromeda, such moments are not always handled correctly, which is why periodic crashes occur. It remains to wait for patches.

As a temporary solution, you can try switching roles: let the other player, who has a more stable Internet connection, create a lobby.

It would also be a good idea to check the availability of the ports used by the game. Mass Effect: Andromeda makes a network connection through the following TCP ports: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230. And here is a list of UDP ports: 3659, 10000-19999. If they are blocked in the router settings, then online game may work unstable or not work at all.

Character freezes in Mass Effect: Andromeda. Main character does not respond to commands. Solution

The locations in the new game from BioWare have become much larger than in, but with this new problems have appeared. Sometimes a character can seem to get “stuck” in some places, which makes it impossible to control him.

The developers are aware of this problem and will try to clean the game world of Mass Effect: Andromeda from such bad places.

But if you fall into such a peculiar trap, then try using fast movement. To do this, open the location map (key “M” on the keyboard), find the icon of the forward base (icon with a capsule) and left-click on it. Then Ryder will move this place and become controllable again.

If there are no “open” capsules at the location yet, then loading the last automatic save will be your salvation.

Mass Effect: Andromeda is slow. Low FPS. Solution

Despite the presence of some technical problems, the game is optimized at a decent level, so in the vast majority of cases, low performance may be due to the fact that there are many resource-intensive processes running in the system.

Even a powerful computer that fully meets the system requirements can sometimes slow down the frame rate if operating system the browser runs in parallel with big amount windows, Skype with many active chats and an elevated conference with video calling.

To improve game performance, you should try disabling programs that are not needed for the game, and also make sure that you have at least 10 gigabytes of free space on your hard drive.

If the computer has not been “cleaned” of unnecessary files for a long time, then you should use the CCleaner utility. It is free and allows you to quickly clean your system of temporary files and delete irrelevant registry entries.

In Mass Effect: Andromeda, the image on an HDR monitor is distorted. Solution

It's a shame when an expensive monitor with support for 4K resolution and extended color palette HDR is causing problems in the new game. Unfortunately, this is exactly the case with Mass Effect: Andromeda.

The developers did not have time to establish stable operation of the game when HDR mode. Sometimes it works fine, but sometimes it can cause graphic glitches and distortion of the image on the monitor.

The developers are going to release a fix soon that will still allow you to play Mass Effect: Andromeda with HDR, but for now it is better to disable this option. Well, or, in as a last resort, you can try minimizing and expanding the game when this problem occurs, this helps many.

Mass Effect: Andromeda gives an error about a missing DLL file. Solution

As a rule, problems associated with missing DLLs arise when starting a game, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most brazen manner.

The new fourth part of Mass Effect received many complaints from gamers, starting with the animation of the characters and ending with gaps in the plot. Fortunately, many of the bugs have been fixed, but a significant problem remains, and that is the black screen on startup. The fact is that some users complain that when they turn on Mass Effect Andromeda, a black screen appears and in most cases it is impossible to play further. In this article we will tell you what to do with the black screen when starting Mass Effect Andromeda.

Restarting all processes

First of all, restart your computer, and only then try to launch Mass Effect Andromeda. In some cases this helps, you can also try restarting the Internet, the game and all possible processes.

Enabling the game in windowed mode

If restarting the game or computer does not help, then try turning on the game in windowed mode. So how to enable windowed mode through the game it is impossible due to the black screen, you will have to do this using the settings in Origin. To do this, open the Origin library and right-click on the Mass Effect game, thereby opening the drop-down list. In the list that appears, find “Game Options”, and then enter the line “-noborder -r:1920×1080” in accordance with the screen resolution.

Disabling the in-game screen

Origin has an in-game screen that turns on when you launch any game through this client, sometimes disabling it can help. To do this, go to Origin and click LMB on your login, and in the pop-up list, click on the “Application Settings” line. After opening the settings, click on the “Advanced” tab and uncheck the “Enable Origin in-game screen” option.

Antivirus problems

In rare cases, Antiviruses may quarantine some game files, suspecting a virus in them. Open the Anti-Virus quarantine and look to see if there are files from the game Mass Effect Andromeda there, if so, restore them to their original location. Also, do not forget to disable your antivirus in the future when installing and launching games.

Uninstall Corsair Utility Engine

If you are using Corsair Utility Engine, you will need to uninstall it as it is interfering with the game. After installing Mass Effect program You can try reinstalling, but if problems persist, remove it free of charge.

Method from the players

Not finding a suitable solution for the black screen when launching Andromeda, gamers were able to fix the problem in their own way. To do this, go to the Save folder at C:\Users\Name\Documents\BioWare\Mass Effect. Next, in the Save folder (by the way, this is where all game saves are stored), find the ProfOps_Profile file and open it through Notepad. Scroll down the page that opens and find the line GstRender.FullscreenMode, where you need to change the value from “1” to “0”. Next, save the settings and go to the game. Mass Effect will launch in windowed mode, you can change this in the video options. Then the game may present a surprise during the process, it will start to freeze during the murder, the solution is found

Bioware has released Mass Effect: Andromeda for platforms: PlayStation 4, Xbox One and PC. Unlike the original trilogy (Unreal Engine), a new game created from scratch on the new Frostbite Engine. Optimization of the PC version is far from ideal, so you will need a fairly powerful processor and a modern video card to play at high settings without lags in Full HD resolution. Among the known technical problems of Mass Effect: Andromeda: the game crashes, does not start, does not install, endless loading, no sound/disappears, as well as bugs. We offer you the most common solutions to these problems.

If errors occur, first make sure that the latest drivers for your video card are installed.

The game does not open in full screen

The game keeps returning to windowed mode. The only way to get Full Screen- use windowed mode without frames.

Solution:

Delete the profileoptions and profileoptions_options files located in your save folder. If it doesn't help, check this topic on the EA forum.

Where are they located? saving Mass Effect: Andromeda

C:\Users\USERNAME\Documents\BioWare\Mass Effect Andromeda\Save

Character stuck in textures

A fairly common bug in which a character gets stuck in boxes, under steps, etc. Sometimes it even fails inside the box or through the texture and goes on an endless flight. If jumping and dodging don't help, you can use fast travel points. But if there are no such points, then only loading the last save. The game creates the last three autosaves by default.

The game lags / freezes / freezes

If the RAM is less than 16 GB, then this is most likely the reason.

High GPU temperatures can also cause stuttering.

Try lowering your graphics settings.

If the game is slow even with low settings, then it’s obvious that your PC simply can’t handle it. As mentioned above, the optimization of Mass Effect: Andromeda leaves much to be desired; the game is quite demanding on hardware.

Blue Screen (BSOD)

The game crashes into a blue screen. Possible error messages: Invalid license. reason code = invalid cipher (0x0006). Or ntoskrnl.exe errors

Solution:

EA support advises uninstalling the trial version (if installed) - C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\MassEffectAndromedaTrial.exe

But this doesn't always help. Users write that even a clean installation of Win 10 Pro and subsequent reinstallation of the game does not solve the problem.

In this case, you need to look towards the hard drive. Even if other games install and work fine, this does not mean that there are no problems with the disk. The cause may be bad sectors. It's also worth trying replacing the SATA cable. It is possible that the drive does not have enough power, try inserting another cable from the power supply into it.

Black screen after startup, nothing happens

Solution:

Uninstall Corsair Utility Engine (if installed)

Try running the game in windowed mode

DirectX errors / DirectX crash

Possible errors: DirectX function "Dx11Renderer::tryMap" failed

Solution:

Update the video card driver.

Increasing the page file has helped some users.

Clear the C:\ drive and disable additional monitors if present.

Endless loading

The game freezes while loading a level

Possible solutions:

- “Restore” or “Update” the game in the Origin library (RMB on the game and select the one you need)

Remove/Reinstall Vc++ Libraries

Uninstall/Reinstall Direct X 11

Uninstall/Reinstall the game

Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)

Disable Origin cloud saves (Origin -> Application Settings -> Settings Tab and Saved Files)

Add AtivationUI.exe to antivirus exceptions

Run the game with different graphics settings (low, medium, high and auto)

Instead of full screen mode, run the game in windowed mode

Install Nvidia driver 378.66

Launch Origin and game in Administrator mode

Disable all applications (antivirus, Skype, Steam, etc.) except Origin

Alt+Tab when frozen, and then reopen the game window

Unable to complete the task

Some completed quests “hang” in the log and are marked as uncompleted, although there is no continuation. There is only one way out: wait for a patch and bug fixes. Alternatively, boot from one of the three autosave points and re-execute the task.

Crashes to desktop in online games

Wait for a patch from the developers. The topic came up on the EA forum.

Cursor gets stuck in the center of the screen

The problem may be related to an application that uses overlays.

Solutions:

In the game properties, uncheck "Enable in-game screen for Mass Effect™: Andromeda"

Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)

End these processes if they are in the task manager: SteelSeries Engine, Razer Synapse, ReShade

Disable recording programs (fraps, bandicam, etc.).

No sound or no sound, background noise

For sound cards Realtek needs to switch the audio type from Quadraponic to Stereo in Realtek HD Audio Manager.

For SoundBlaster Z sound cards (possibly some others), restarting the Creative Control Panel will help.

The computer turns off or freezes completely

A shutdown indicates overheating of some element of your PC, or problems with the power supply.

Solution:

If the processor/video card/memory is overclocked, then return to standard settings.

New project from Bioware - Mass Effect Andromeda- reached the users. Along with this, some players may experience some problems.

What to do if it slows down, lags, crashes or won’t start at all Mass Effect Andromeda? We will try to inspect common problems problems that may arise with the game.

It is worth noting that bugs and shortcomings of the game (for example) will be fixed in new patches that can be downloaded later.

First of all, you should check whether your computer meets the specifications specified by the developers.

Minimum System Requirements:

• Processor: Intel CPU Core i5-3570 or AMD FX-6350 or better
• RAM: 8 GB RAM
• Video card: NVIDIA GeForce GTX 660 (2 GB) or AMD Radeon 7850 (2 GB) or better
• DirectX: Version 11
• Free space: 55 GB

• Operating system: Windows 7, 8, 8.1, 10 (64 bit)
• Processor: Intel Core i7-4790 or AMD FX-8350 or better
• RAM: 16 GB RAM
• Video card: NVIDIA GeForce GTX 1060 (3 GB) or AMD Radeon RX 480 (4 GB) or better
• DirectX: Version 11
• Free space: 55 GB

Lags, slowdowns, low FPS, freezes, crashes and black screen most often occur due to weak hardware, so make sure your PC meets the system requirements.

If everything is ok, then update software. First, download the latest drivers for your video card, which can be found on the official websites of AMD Radeon and Nvidia GeForce. Don't forget to download Last update for your processor.

In addition, you can optimize your computer for video game needs by installing Razer Game Booster or Nvidia GeForce Experience. And don't forget to update DirectX.

If in game no sound, you should check your audio device. Make sure that it is connected to the PC and that there is sound in other games or programs (start a video on YouTube, for example). Update your audio and video card drivers, if available.

Gamepad (joystick) does not work— try reconnecting the device to the USB connector. If this does not help, close the game, connect the gamepad and only then launch Andromeda. Make sure Windows has downloaded the necessary drivers for your gamepad. It is worth noting that some joysticks do not support the game. The project works with Xbox 360 Controller And Xbox One Controller.

IN Mass Effect Andromeda There is an official Russian translation (text only). If no Russian, go to the game settings and make sure it is selected. If this does not help, go to the game properties in the Origin service and set “Russian” in the “Game language” field. It is worth noting that Mass Effect Andromeda translated into Russian, so there is no need to download localizers.